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Customer Support: Bridge the expectation gap in 2022

Intercom, Inc.

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. of support teams in 2022. . You don’t want to freak them out after all. .

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22 Digital Transformation Statistics for 2022

Modus Create

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

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You Can Fake Agile. But You Can’t Fake Automation.

Modus Create

It’s been 30 years since the creation of the agile manifesto. And yet, agile remains misunderstood by the vast majority. . That’s what happened with lean and what’s happening with agile. . Agile Has Gone Mainstream. Even the federal government follows agile methodologies for 80% of its IT projects.

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5 Timeless Principles of Agile Leadership

Modus Create

Our recent report 2022 State of Digital Transformation revealed that 57% of enterprises had adopted an agile framework for implementing digital initiatives. Even the federal government follows agile methodologies for 80% of its IT projects. . What is Agile Leadership? 5 Principles of Agile Leadership.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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How to Become an AI Product Manager Without Experience

The Product HQ

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022.

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Financial Companies and the Cloud: 5 Major Trends

Modus Create

Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. The publication CIO Dive sums it up nicely: “If there was any doubt America’s biggest financial institutions are ready to embrace and invest in cloud technology this year, it’s gone.”. “If