Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year. And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Crafty CTO

MARCH 17, 2023

Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. My personal experience mirrors these reports. predecessor.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Gainsight

MAY 17, 2023

It’s about helping your customers understand how your company is evolving.” Customer Success has come a long way in the last 10 years: Customer Success has grown into a mission-critical discipline, with 97% of the companies we surveyed this year reporting that they have a Customer Success organization. But that’s not all.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Department of Product

SEPTEMBER 28, 2023

The results are remarkably realistic and the new tools could have an impact on product teams. Aside from the obvious applications of Voice Translation in the context of content creation, these new translation tools could make expansion into other territories easier. What are the traits of fast, productive software engineering teams?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

The Product Coalition

JULY 28, 2023

In this article, I’m going to give my take on data products and why they’re so important in creating value for companies. So to start, let’s focus on some of those to bring to life what a data product is, and you’ll see why they’re important for the company building them, and for you as a consumer too.

Data Visualization 127

Data Visualization Reporting Tools User Testing Customer Experience 127

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Andrew Chen

JANUARY 3, 2024

It’s what I’ll blame for not writing as often as I’d like :) But I was able to get the vast majority of our pitch deck for the fund — launched in mid 2022 — published. on using ChatGPT, Oasis AI, and other tools as part of my writing. Tokyo Vice: An American Reporter on the Police Beat in Japan.

Books 86

Books ChatGPT Reporting Tools Research Software 86