Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

UX Planet

JANUARY 29, 2024

They speed up the design process and help designers and developers deliver solutions faster. Today, Designers use AI to generate feature ideas, improve UX writing, and write better explanations when handing designs to developers. Their goal is to facilitate the creation of screens and code faster for designers and developers.

Analytic Tools 89

Analytic Tools Systems Review Data Visualization ChatGPT 89

People-First Product Leadership

OCTOBER 1, 2023

My career coach, Sabrina Braham, shared an article with me titled “ Majority Of Americans Would Rather Fire their Boss Than Get A Raise ” It’s from 2012, so I did what anyone would do, I asked ChatGPT if there were more recent figures. They yell, only focus on profits, or micro manage everything you do.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

Department of Product

SEPTEMBER 28, 2023

And there are reports this week that Microsoft is developing its own in-house rival to OpenAI to offset some of the costs associated with using its API. OpenAI has updated ChatGPT to include the ability to ‘see, hear and speak’. Image input allows users to upload photos and get hints or further information.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Usersnap

JANUARY 8, 2024

As we explore the subsequent sections, we will uncover how this iterative approach to product development has revolutionized the way products are conceived, developed, and refined. A paradigm shift in product development Real-world case studies Netflix: Shaping the future of online entertainment ? Development 4.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The Advanced Data Analysis feature allows users to upload a file to ChatGPT. US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Product Talk

APRIL 19, 2023

In the past few years, we’ve seen the growing popularity of a concept called “personal knowledge management.” He writes that personal knowledge management includes “how to save, organize, and apply one’s knowledge to solve problems and deliver creative work.” Find all of the posts in this series here.

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Research Software Data Visualization Product Research Systems Review 130