eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. The resulting impact could be longer query times and rejected transactions due to timeouts. Azure SQL Managed Instance. SQL Server on Azure Virtual Machines (VMs).

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And that’s where people like Adam Markowitz come in. Start early. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. “APM tools and agents are already deployed across the most critical applications inside large enterprises. Focus on Integrating Security and Observability.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. Can you tell us a bit about the platform you’ve built and how it helps data scientists? Benn: For sure. Benn: For sure.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

eG Innovations

NOVEMBER 30, 2021

HDX Optimization for Teams allows you to deliver 720p high-definition video calls at 30fps through your Virtual Apps and Desktops solution. The optimized solution can be thought of as splitting the Teams client into two, with the user interface living inside of the VDA and the media rendering/engine running on the endpoint.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Modus Create

MAY 25, 2022

Cyber security threats can lead to the loss of confidential information, disruption of essential services, and damage to your critical infrastructure. There is no single solution to complex cyber security threats as the best way to improve your security posture depends on the specific threats you are facing. Social Engineering.

Reporting Tools 52

Reporting Tools Data Visualization Weak Development Team Software Review 52

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Gainsight

OCTOBER 7, 2019

Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. There’s finally a solution for company wide customer-centricity: The Customer Cloud.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week! Full research paper.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? Anyone fancy letting Kodak know that their entire business is about to get destroyed by the iPhone? But, it’s a luxury that not all companies can afford.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. FSLogix used to have several solutions, all based on a single agent (filter driver).

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Modus Create

SEPTEMBER 7, 2021

According to an IBM survey , 33% of executives experienced data breaches due to M&A activity. . New tools, procedures, and personnel increase the risk of cybersecurity threats and data leaks. These systems were not only draining resources but also increasing their threat surface. Inheriting Bigger Attack Surface.

Reporting Tools 98

Reporting Tools Data Visualization Systems Review Technical Review 98

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Also, what about management solutions like Nerdio?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

JANUARY 4, 2022

Due to the size of a modal, as well as the fact that modals often contain images, they are ideal for interrupting the user flow. This particular rule of modal design is especially applicable to modals that are initiated automatically by your system. You should therefore use system-initiated modals sparingly.

UX 98

UX Reporting Tools Software Review User Testing 98

Gainsight

DECEMBER 15, 2021

Maybe you can’t yet see how they will act as a growth engine for your entire organization. Operationalized Systems and Strategies. The easiest way to do that is to operationalize your systems and strategies as quickly as possible. . We need systems that make it easier for CSMs to be CSMs. That’s fine.

Customer Experience 59

Customer Experience Customer Feedback Onboarding KPIs Reporting Tools 59

Intercom, Inc.

MARCH 31, 2022

One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. The history of surveys is essentially the history of the technology used to collect and interpret information. Liam Geraghty: Okay. Let’s see.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118