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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.

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Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Intercom, Inc.

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

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22 Digital Transformation Statistics for 2022

Modus Create

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

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At Last, the Secrets to Effective Stakeholder and Board Member Communications are Revealed!

Speaker: Heather Wilde, Coach, Speaker, and CTO at theDifference | Pandora Ovanessian, CIO, VP of Technology, and Technology Consultant | Steve McConnell, Author of Code Complete and CEO at Construx Software

Translating engineering and technological jargon in an accessible way, one that encourages contribution for improvement and helps your stakeholders understand your organizations achievements, is difficult. Choose the right engineering KPIs. Make the case that engineering goals are in sync with business goals.

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Product in Practice: Stepping Into Your First Product Leadership Role—What to Expect

Product Talk

As an individual contributor, you’re focusing on your own projects and progress, but as a leader you are now responsible for the team (or teams) that report up to you. Trevor Acy, Balancing Time for Learning and Bias for Action Meet Trevor Acy, the Associate Director of Product Management at Ramsey Solutions.

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Behind the Product: Nasa SLS vs. SpaceX Starship

280 Group

. in our “Behind the Product” series, we highlight Product Management concepts used in the products and services in today’s market. . For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The mentality is to fail fast and figure out solutions quickly.