Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. of support teams in 2022. . Every time a customer chooses to self-serve, your team is freed up to answer more complex queries.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

NOVEMBER 30, 2021

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. Once you’re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed. Let’s dive in. The future of support is here.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MARCH 8, 2022

An iterative product framework for identifying and pursuing the right opportunities to create value. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing. How to create a scalable product organization. Your users will thank you one day.

Technical Advisors 114

Technical Advisors Product Research Analytic Tools User Testing 114

Intercom, Inc.

JULY 29, 2021

We have business development doing inbound and outbound. Now, I’d like to ask about your plans for the rest of 2021 and into 2022. A framework for choosing the right company. It’s the same framework when BrowserStack called. And thankfully, that framework has helped me make some decent decisions along the way.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Talk

JANUARY 4, 2023

Reflecting on 2022: Measuring the Impact of Our Course Business. We made this decision for two reasons: Our courses are a more cost-effective way for teams to learn the basics of our continuous discovery framework. That meant that at most, I was able to introduce 90–150 people to my continuous discovery framework each year.

Product Research 163

Product Research Software Review Travel Books 163

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119