Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS. Is it to improve customer satisfaction?

Analytic Tools 100

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 100

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Product Talk

DECEMBER 13, 2023

And as you might guess from the nature of Thomas’s product, there were some restrictions on how he could go about measuring user activity or instrumenting the product. It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas.

Data Visualization 246

Data Visualization Analytic Tools Reporting Tools Technical Review 246

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. It’s a win-win.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

JANUARY 23, 2023

Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Showing location-specific content Personalize the user interface in real-time based on location.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Data Visualization 97

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. customer satisfaction, engagement, conversion, etc.).

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Research Software 100

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? In this article we will look at a detailed example of this.

ChatGPT 116

ChatGPT Customer Experience Research Software Artificial Inteligence 116

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. They should understand the value the product brings and be prepared to share that message with their audience. The customer service team must also be on high alert. How many people… Saw your promotional posts and messaging?

Product launches 91

Product launches User Testing Product Research ChatGPT 91

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Offer free trials or credits to current customers.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Make Your Messaging Clear A go-to-market strategy will fail if you don’t communicate your message clearly.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 90

Reporting Tools Data Visualization Analytic Tools Research Software 90

Userpilot

SEPTEMBER 21, 2023

Looking for user behavior analytics examples to get your inspirations rolling? In this article, we broke down different examples and how to implement them for your product. We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. Need any help?”

Data Visualization 97

Data Visualization Analytic Tools User Testing Feedback Software 97

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. What is WalkMe? Which features does it offer to product teams ?

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Feedback Software 93

Usersnap

JANUARY 20, 2023

To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service. Informational self-service tools allow customers to handle customer support inquiries independently. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 8, 2024

You won’t be able to retain your users or convert them into paying customers. If you’re in such a tight spot or want to prevent getting there, this article can help. You will learn about different types of customer needs and how to identify them. Foster a sense of community among users for support and belonging.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

OCTOBER 30, 2023

However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users. In this article, we’ll discuss key retention metrics to track and proactive strategies to reduce churn. This lowers the learning curve and increases conversion and user engagement.

Feedback Software 91

Feedback Software Analytic Tools Customer Feedback Customer Experience 91

Userpilot

JULY 14, 2023

These are only two of the many questions this article tackles. TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. This translates into higher customer satisfaction, loyalty, and retention.

Analytic Tools 81

Analytic Tools Data Visualization Feedback Software Research Software 81

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your churn analytics needs. Ability to predict churn risks using different analytics dashboards – analyzing factors such as usage patterns, engagement levels, customer demographics, and interactions.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

AUGUST 15, 2023

In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. KPIs like customer acquisition cost , trial-to-paid conversion rate , customer engagement score , etc. In other words, create a detailed user persona. Sample user persona.

Product launches 89

Product launches User Testing Feedback Software Research Software 89

Userpilot

OCTOBER 18, 2023

Our top customer retention strategies would be: provide self-serve support, use secondary onboarding to keep successful customers engaged, carry out in-app exit surveys, collect and act on user feedback – and let them know you’re acting on it, upsell proactively and in context, gamify activities to drive repeat engagement, and A/B test everything!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Reporting Tools 52

Userpilot

MARCH 1, 2023

In this article, we will compare the top solutions for collecting customer feedback, enabling you to make an informed decision quickly and easily. TL;DR Customer feedback refers to the information and opinions your customers share about your product. Let’s get started! But it all comes at a price.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 11, 2024

In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Ability to predict churn risks using different analytics dashboards – analyzing factors such as usage patterns, engagement levels, customer demographics, and interactions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Ability to predict churn risks using different analytics dashboards – Analyzing factors such as usage patterns, engagement levels, customer demographics, and interactions.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

FEBRUARY 21, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your UI and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 25, 2022

Before deciding on which tool to use, here are the main features you should be looking for: A good range of UI patterns is available to build customized flows including modals , slideouts, banners, tooltips , hotspots, and checklists. The right message may be delivered to the right users at the right time with the use of user segmentation.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Data Visualization 75

Userpilot

OCTOBER 27, 2022

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

What is customer experience management? Why is customer experience management important? Resource center – an in-app widget offering self-service support to your users, allowing them to search for solutions to their problems by keywords. Anyone can figure out their GUI in about 10 minutes and be flying within a day or two!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 15, 2023

This is the question this article explores, so if you’re after the answer, you’re in the right place. TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. Custom events tracking in Userpilot. Let’s get right to it!

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52