Usersnap

JANUARY 20, 2023

To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service. Informational self-service tools allow customers to handle customer support inquiries independently. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Increases user loyalty and satisfaction A well-crafted UX roadmap can significantly enhance user satisfaction and brand loyalty. Resolving these problems is a guaranteed way to make the user experience more enjoyable and satisfying.

Roadmap 101

Roadmap Customer Experience UX Product Research 101

Userpilot

SEPTEMBER 21, 2023

Looking for user behavior analytics examples to get your inspirations rolling? In this article, we broke down different examples and how to implement them for your product. We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience.

Data Visualization 100

Data Visualization Analytic Tools User Testing Feedback Software 100

Userpilot

OCTOBER 30, 2023

However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users. In this article, we’ll discuss key retention metrics to track and proactive strategies to reduce churn. This lowers the learning curve and increases conversion and user engagement.

Feedback Software 94

Feedback Software Analytic Tools Customer Feedback Customer Experience 94

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Improve user onboarding and help them discover relevant features. What is Pendo?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Usersnap

JUNE 27, 2023

But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 90

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS. Is it to improve customer satisfaction?

Analytic Tools 102

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 102

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

freshtrax

MARCH 25, 2024

This has enabled retailers to gain a new competitive advantage by improving the customer experience and increasing operational efficiency. This article introduces the latest retail tech deployments at major U.S. The system is also much more efficient than conventional manual operations, increasing customer satisfaction.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. What is WalkMe? Which features does it offer to product teams ?

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Feedback Software 95

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. Users will be unmotivated to progress and adopt your tool if unsatisfied with their experience.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Customer Experience Product Research 91

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. This number nearly doubled in 2 weeks, and it has about 20 million active users in 2023.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Product Talk

DECEMBER 13, 2023

They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was. They also tracked what Thomas refers to as “blunt measures”—things like the numbers of users logging in or not. Product in Practice: Iterating on Outcomes with Limited Data was first posted on December 13, 2023 at 6:00 am.

Data Visualization 248

Data Visualization Analytic Tools Reporting Tools Technical Review 248

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? In this article we will look at a detailed example of this.

ChatGPT 122

ChatGPT Customer Experience Research Software Artificial Inteligence 122

Userpilot

JULY 14, 2023

These are only two of the many questions this article tackles. TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. This translates into higher customer satisfaction, loyalty, and retention.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Another impressive strategy that sets 3M apart is its customer advisory council.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JANUARY 23, 2023

Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. It’s what customers expect from their product experiences in 2023.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 30, 2022

Customers are one of your most valuable assets. It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. Users quickly began sharing what it could do – article writing, poems, coding, etc. In just five days, ChatGPT had attracted over a million users. But users were already in anticipation of it. on social media. The secret?

Product launches 94

Product launches User Testing Product Research ChatGPT 94

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. It should be a priority for every SaaS team in 2023.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Userpilot

AUGUST 15, 2023

This is the question this article explores, so if you’re after the answer, you’re in the right place. TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. Let’s get right to it! Trends analytics in Userpilot.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 1, 2023

TL;DR Customer feedback refers to qualitative and quantitative insights gleaned from actual users about their likes, dislikes, requests, and impressions of your product. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. customer satisfaction, engagement, conversion, etc.).

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

MARCH 1, 2023

In this article, we will compare the top solutions for collecting customer feedback, enabling you to make an informed decision quickly and easily. TL;DR Customer feedback refers to the information and opinions your customers share about your product. Let’s get started! But it all comes at a price.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your churn analytics needs. This functionality will be available in Q4 of 2023. There are other survey types to choose from and you can even create your own custom survey.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? The same thing happens to your users. Probably not.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

FEBRUARY 23, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your UI and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 15, 2023

In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Customer retention rate : The percentage of customers you retain over a period. In SaaS, this often refers to customers who immediately renew their subscription plan.

Product launches 92

Product launches User Testing Feedback Software Research Software 92

Userpilot

OCTOBER 18, 2023

Retaining customers is more cost-effective than acquiring new ones, with acquisition costs being significantly higher. When to focus on customer retention? Using this data to make targeted improvements in areas that affect satisfaction can directly impact customer retention rates.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Reporting Tools 52

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Instead, you can follow this hands-on guide for go-to-market strategy and product launch plans.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost, while increasing customer satisfaction. Users just get access to help, when they need it. Pendo is a robust product adoption platform with user engagement features, impressive analytics and in-app feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52