Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Personalize your campaigns.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 91

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Resolving these problems is a guaranteed way to make the user experience more enjoyable and satisfying.

Roadmap 102

Roadmap Customer Experience UX Product Research 102

UX Studio: Product Management

DECEMBER 7, 2022

This specialization means that we have a deeper understanding of user needs that can help businesses make user-centric decisions. . Our usability research expertise can help you identify pain points, user needs, and opportunities for better UX solutions. Customer Discovery. They mainly focus on. Let’s talk

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User Testing Research Software Product Research UX 52

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

The Product Cafe

NOVEMBER 30, 2022

It helps make sure that your product is built for the customer and by the customer. This is why in every meeting that Jeff Bezos attends, there’s an empty chair that represents the customer. Is the product solving the major pain points? The series will air its first episode on January 1st, 2023.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

OCTOBER 24, 2023

In this article, we’ll explain what a good conversion path is, what the underlying analytics of an effective conversion path look like, describe some common conversion paths, and ultimately why they matter. Successful conversion paths will help you figure out the ‘ happy path ‘ so you can apply it to other users.

Analytic Tools 100

Analytic Tools Data Visualization Customer Experience Reporting Tools 100

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests. Pendo dashboard.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Improves customer retention.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. Userpilot empowers SaaS your product team to run in-app marketing campaigns, collect customer feedback, and analyze users’ interactions with your product. Then, use the data you acquire to create your ideal user persona.

Product launches 94

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Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. In this article, we're going to explain what a growth experiment is, how to create one, unpack how they're implemented, and how they can help you create sustainable growth over time.

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User Testing Product Research Customer Experience Onboarding KPIs 103

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Champions a customer-centric approach. Drives product success.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Usersnap

SEPTEMBER 12, 2023

If you are providing more value to your customers, then let your product be appreciated at the price it deserves. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. What product pricing questions to ask customers?

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more. You can read this article from beginning to end or you can use the links below to jump to any question.

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Data Visualization Product Research Analytic Tools Research Software 276

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? This article answers that and more. The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

SEPTEMBER 21, 2023

Looking for user behavior analytics examples to get your inspirations rolling? In this article, we broke down different examples and how to implement them for your product. We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience.

Data Visualization 101

Data Visualization Analytic Tools User Testing Feedback Software 101

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Product Talk

OCTOBER 18, 2023

In this article, I’ll cover assumption testing from beginning to end, including: Why should product teams test their assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. Add the option to email the full text of the article to someone. Why do we do this?

Product Research 256

Product Research User Testing Testing Analytic Tools 256

Userpilot

SEPTEMBER 29, 2023

This article provides the guide you need. Together, they tackle growth challenges and work on optimizing the entire customer journey. Main responsibilities of growth teams The primary responsibility of growth teams is to perform experiments and find ways to enhance the user experience. Thinking about building a growth team?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 103

Research Software Feedback Software Customer Experience Customer Feedback 103

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Analytic Tools 74

Analytic Tools Data Visualization Feedback Software User Testing 74

Userpilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. In this article, we examine the unique world of SaaS conversion. You can also use onboarding checklists to direct user actions.

Customer Experience 96

Customer Experience User Friction User Testing Data Visualization 96

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Digital products allow companies to easily collect customer feedback in-app.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. They’re spending a lot of their time really helping educate or react to questions from other customer-facing teams. It’s true that discovery takes time.

Product Research 230

Product Research Customer Experience Data Visualization User Testing 230

Product Talk

JANUARY 31, 2024

The platform and web application he works on, finfire, connects Netfonds with their customers, their clients, banks, and insurers. To begin his continuous discovery journey, Sebastian wanted to get access to customers. I was just saying to stakeholders , ‘I need to talk to customers now!’”

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said “Never.”

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Product Research Data Visualization Customer Feedback Weak Development Team 193

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

JULY 14, 2023

These are only two of the many questions this article tackles. TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. This translates into higher customer satisfaction, loyalty, and retention.

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Research Software 86

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. It’s just, how do we make better decisions about what to build, and include the customer in the process? Lots of that.

Product Research 238

Product Research User Testing ChatGPT Research Software 238

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. What is customer feedback?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

FEBRUARY 23, 2023

Which is better, Pendo or Userlane, for customer feedback? We’ll discuss exactly what the perfect customer feedback tool should deliver and which is the best choice for your company in this post. TL;DR Collecting customer feedback is an important task for any product team. Let’s get started!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Their main problem is that they come with limited customization options (no themes, no emojis).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 1, 2023

What is the best customer feedback tool, Pendo or Chameleon? In this article, we will compare the top solutions for collecting customer feedback, enabling you to make an informed decision quickly and easily. TL;DR Customer feedback refers to the information and opinions your customers share about your product.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52