Intercom, Inc.

DECEMBER 28, 2022

We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. P.S. Keen to get ahead of the competition in 2023? Intercom on Product: How ChatGPT changed everything. Zara Burke , Principal Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

APRIL 6, 2023

Some of the best AI tools for CSMs range from multifunctional staples such as ChatGPT to AI meeting assistance and chatbots. You can then segment your customers based on their respective scores and develop a personalized strategy for each customer. Before we proceed — a quick crash course on customer success.

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Modus Create

JUNE 20, 2023

We‘ve identified six digital product development trends gaining traction among enterprises across industries and markets. Here’s what’s capturing the attention of global enterprises in 2023. Each team can deploy changes to their feature independently, leading to more frequent release cycles and faster development.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The Advanced Data Analysis feature allows users to upload a file to ChatGPT. US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! Will getting the app be dangerous for you? Will you be able to use it without data?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

MAY 20, 2023

While we’ve known for a while that our living space was due for an update, it wasn’t until our 10-year-old daughter started asking for her own room that we realized we couldn’t put it off any longer. In the fast-paced world of high-tech companies, the constant need for innovation and improvement means that software code is never truly “done.”

ChatGPT 95

ChatGPT Software Review User Testing Customer Experience 95

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. Nevertheless, some core roles and responsibilities of a product manager are: Develop product strategy and vision. The 8 stages of a product management process to accomplish your goals in 2023 Building a winning product is challenging.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52