Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Improves customer retention.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Userpilot

OCTOBER 24, 2023

TL;DR A conversion path is a guided journey that a potential customer follows, all the way from a first time visitor to your website through to their final conversion to paying customers. Successful conversion paths will help you figure out the ‘ happy path ‘ so you can apply it to other users. Let’s get to it!

Analytic Tools 85

Analytic Tools Data Visualization Customer Experience Reporting Tools 85

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Ensures companies follow a customer-centric approach Growth experiments are based on resolving customer problems and pain points. Let's get right into it!

User Testing 91

User Testing Product Research Customer Experience Onboarding KPIs 91

Bain Public

DECEMBER 5, 2022

She is Faculty at Johns Hopkins University Whiting School of Engineering, teaching graduate level product management courses. Merchants are the gateways to our customers, so our products must "wow" the merchant. What problems are your customers facing? How should they leverage their users to come up with solutions?

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Userpilot

JULY 24, 2023

Userpilot empowers SaaS your product team to run in-app marketing campaigns, collect customer feedback, and analyze users’ interactions with your product. Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Sample user persona. What is a product launch?

Product launches 81

Product launches User Testing Product Research ChatGPT 81

ProductPlan

JUNE 22, 2023

Let’s start by defining the distinctions between three concepts: Product-Led Organization Product-Led Growth Product-Centric Organization A product-led organization is a business that makes its products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities.

Data Visualization 73

Data Visualization Reporting Tools Customer Experience Product Research 73

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you represent customer segments on an opportunity solution tree? What if you are being asked to deliver more than one outcome? How do you find opportunities?

Data Visualization 276

Data Visualization Product Research Analytic Tools Research Software 276

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Research Software 88

Research Software Feedback Software Analytic Tools User Testing 88

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. You will learn about different types of customer needs and how to identify them. You will learn about different types of customer needs and how to identify them.

Data Visualization 91

Data Visualization User Testing Customer Feedback Analytic Tools 91

Userpilot

SEPTEMBER 29, 2023

Together, they tackle growth challenges and work on optimizing the entire customer journey. Main responsibilities of growth teams The primary responsibility of growth teams is to perform experiments and find ways to enhance the user experience. Userpilot’s Trends allows you to dig deeper into your user behavior over time.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Data Visualization 100

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery. It’s true that discovery takes time.

Product Research 230

Product Research Customer Experience Data Visualization User Testing 230

Product Talk

OCTOBER 18, 2023

When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results.

Product Research 256

Product Research User Testing Testing Analytic Tools 256

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Of course, it’s not a walk in the park. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth.

Research Software 89

Research Software Feedback Software Customer Experience Customer Feedback 89

Userpilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. New customer segments – Blue ocean strategies unlock demand from demographics outside existing industry segments. This supports premium pricing and customer loyalty.

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. New customer segments – Blue ocean strategies unlock demand from demographics outside existing industry segments. This supports premium pricing and customer loyalty.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Of course, it's not a walk in the park. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.

Product Research 191

Product Research Data Visualization Customer Feedback Weak Development Team 191

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Of course, it's not a walk in the park. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Of course, it's not a walk in the park. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. It’s just, how do we make better decisions about what to build, and include the customer in the process? Lots of that.

Product Research 237

Product Research User Testing ChatGPT Research Software 237

Userpilot

FEBRUARY 23, 2023

Which is better, Pendo or Userlane, for customer feedback? We’ll discuss exactly what the perfect customer feedback tool should deliver and which is the best choice for your company in this post. TL;DR Collecting customer feedback is an important task for any product team. Let’s get started!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Department of Product

JUNE 27, 2022

Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. We reviewed the state of our part of the product, looking at what we’d learned about our customers, how recent features have performed. This is a pain point for the Triad model.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Their main problem is that they come with limited customization options (no themes, no emojis).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 1, 2023

What is the best customer feedback tool, Pendo or Chameleon? In this article, we will compare the top solutions for collecting customer feedback, enabling you to make an informed decision quickly and easily. TL;DR Customer feedback refers to the information and opinions your customers share about your product.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

Is Pendo or Whatfix the best tool for customer feedback? With so many user feedback tools available on the market today, it can be challenging to pick the right one for your needs. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Apty the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Product Talk

AUGUST 2, 2023

In my book, Continuous Discovery Habits , I define continuous discovery as at a minimum weekly touchpoints with customers by the team that’s building the product where they conduct small research activities in pursuit of a desired product outcome. It’s an opportunity to positively impact our customers.

Product Research 194

Product Research User Testing Research Software Feedback Software 194

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. There will always be some evergreen niches, and investment is expected to increase to $623 billion by 2023. Why educational and inspiring?

Research Software 63

Research Software User Testing Outbound Marketing 63