2023 Customer Satisfaction Development Differentiation 
Gainsight
APRIL 10, 2023
By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.
The Product Coalition
FEBRUARY 25, 2024
The company also leveraged data analytics to personalize recommendations and improve the user experience. By 2023, Netflix’s original content accounted for nearly 55% of its total viewing hours , highlighting the success of its content strategy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Usersnap
JUNE 27, 2023
Understanding the beta testing process Beta testing is a critical phase in product development , where a chosen user group is granted access to a nearly completed product. These objectives focus on identifying bugs, improving user experience, and providing actionable feedback. How Usersnap can help with beta testing?
Intercom, Inc.
MARCH 28, 2022
They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are. This doesn’t just allow you to reach customers at the most opportune moments and via their preferred medium.
Usersnap
JULY 26, 2023
Such a mindset enhances the customer experience and fosters long-term relationships. As the digital landscape becomes increasingly crowded, a customer-centric approach helps businesses differentiate themselves, stay relevant, and remain competitive.
Userpilot
MARCH 1, 2023
Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction. Your customers’ honest insights can reveal where you fall short and what you can do to better meet their expectations. Ideal for both customer and employee onboarding.
Userpilot
MARCH 1, 2023
First, it isn’t truly a no-code tool: you will either need CSS knowledge or a developer’s help to customize the surveys created with it. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). Most users complain about the lack of granularity in analyzing data and the price.
Expert insights. Personalized for you.
59 
Let's personalize your content