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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Emojis mean business: The characters transforming business messaging. Well that was quite the year.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

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18 Best AI Productivity Tools to Work Smarter in 2023

Userpilot

When trying to choose the right productivity app for your needs, it’s best to look at a combination of third-party reviews, social media posts from users, and free trials to try out the software for yourself. However, modern AI technology is able to do more than just save you time while improving marketing and sales performance.

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Customer Support Tools Breakdown in 2023: Which One Fits Your SaaS Tool Stack?

Usersnap

Customer service technologies deliver consistent, timely responses to the customer with minimal effort. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms.

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The SaaS Marketing Playbook for Exceptional Growth in 2021

Userpilot

Outbound vs. Inbound. Inbound and Outbound Success Stories. There will always be some evergreen niches, and investment is expected to increase to $623 billion by 2023. But to succeed, you have to get the right message out, at the right time, and to as many people as you can who fit your customer persona. Evaldas Mockus.