2024 Article Customer Satisfaction User Friction 
Userpilot
JUNE 5, 2024
Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. Zendesk is a customer service software for omnichannel support. HubSpot is a CRM platform.
Userpilot
FEBRUARY 25, 2024
Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product.
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Userpilot
DECEMBER 12, 2023
Look no further as this is exactly what this article covers! UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Resolving these problems is a guaranteed way to make the user experience more enjoyable and satisfying.
Userpilot
DECEMBER 7, 2023
This article explores what data-driven insights are and why they are important. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. When businesses collect and analyze data (from customers, marketing, etc.),
Userpilot
MAY 30, 2024
Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Analyze customer feedback responses to identify patterns.
Userpilot
DECEMBER 13, 2023
The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product.
Userpilot
FEBRUARY 19, 2024
The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Why it’s important to measure it. How to calculate it. How to reduce it.
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