article thumbnail

Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Third, the lines between sales, marketing, product, and support are blurring. Second, expectations are rising for consumer-grade experiences.

article thumbnail

Unlocking Efficiency: Harnessing the Power of Generative AI in Business Operations

The Product Coalition

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Sustainable competitive advantage In today’s dynamic market, maintaining a competitive edge is crucial.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Permission To Stay Focused

Mironov Consulting

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  On the go-to-market (GTM) side, I see a lot of “ roadmap amnesia.” Shiny   Now.

article thumbnail

22 Digital Transformation Statistics for 2022

Modus Create

This is primarily due to increased departmental silos, making it difficult to strategize cross-functional digital initiatives. Application modernization initiatives such as resolving technical debt and cloud migration are the most popular planned digital initiatives for organizations with over $500 million annual revenue. .

article thumbnail

How to Build a SaaS Platform

The Product Coalition

A Cision PR Newswire report projects the SaaS market to grow from $158.2 billion by 2026. E.g., you need to look for experience in the industry you target and the technology stack. The iterative development approach associated with it helps you to get market feedback quickly. Test it in the market.

article thumbnail

Unlocking Customer Success via Partnerships 

Gainsight

Crawl: Partner-Aware Customer Success Partnerships have been part of Big Tech for decades. A Salesforce study revealed that by 2026, for every $1.00 A Salesforce study revealed that by 2026, for every $1.00 Time for an executive business review (EBR)? The result? ” You don’t have to look long to understand why.

article thumbnail

Major Migrations Are An Organizational Challenge, Not Just a Technical Challenge

Mironov Consulting

 Usually the discussion is highly technical: APIs, data transformation, feature ladders.  But  Our market share is at risk; most new deals are cloud-only.  And one on-prem deal next month resets that to March 2026, etc. political) issue , not a technical issue. Note that this is an organizational (i.e.