Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

UX Planet

DECEMBER 15, 2023

Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? guidelines, following a suit filed by a blind individual ( source ). Have you defined the design problem at hand?

UX 84

UX User Testing Development Team Review Customer Experience 84

PMLesson's Ace the PM Interview

JULY 12, 2022

Certain formatting guidelines and rules are still important to follow, lest you seem unprofessional. Consider the following formatting guidelines that will ensure a level of polish: Use a personal greeting that addresses the hiring manager directly.

Technical Review 52

Technical Review Product Management Product Manager Data Visualization 52

Business of Software Conference

APRIL 7, 2020

In this BoS Talk you will learn: How to conduct qualitative research to tap into the customer voice more effectively. How to pair quantitative and qualitative research for a more global understanding of the customer journey. The reasons why customer service fails. So what are the reasons why customer service fails.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69