Intercom, Inc.
FEBRUARY 26, 2018
The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.
The Product Coalition
MARCH 15, 2021
I wrote a variation of this for the various product teams at Whispir recently and then as fate would have it, a CEO I know reached out to me on LinkedIn asking the same thing?—?so with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already.
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UX Planet
DECEMBER 15, 2023
Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? It’s a great tool that aids informed decision-making about what journeys are to be prioritized.
The Product Coalition
MARCH 6, 2019
Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.
Intercom, Inc.
JUNE 2, 2022
From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. No, “I get to be a part of this team, and we get to make an impact on people.” Liam: That’s fantastic. ” That is huge.
PMLesson's Ace the PM Interview
JULY 12, 2022
Do whatever research it takes to find their real name and always use that instead of generic openers like “Dear Hiring Manager” Open with a paragraph that demonstrates a connection between you and the company, your interest in the position, and how you're qualified.
ProductPlan
NOVEMBER 11, 2019
Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Your product doesn’t exist in a vacuum, particularly if it’s part of a more extensive solution suite. Avoid vanity metrics.
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