ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Documenting existing processes and systems within the product team for broader circulation.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Dear Strategy

FEBRUARY 24, 2019

Dear Strategy: “How do you communicate new features to users in a fast, Agile release cadence?”. . For those of you who are not familiar with the Agile development methodology, I provided an overview back in Episode 030 that I highly recommend you take a peek at before reading on. And Agile is no different. So, everyone wins.

Feedback Software 40

Feedback Software Strategy Customer Experience User Testing 40

PMLesson's Ace the PM Interview

JULY 13, 2020

What’s the quickest way to collate user feedback? Whether you’re analyzing your own website or app, or you choose your current employer’s product, try: Collecting user feedback. Analyze the apps you use frequently, and try out some competitors. Data competence. Where is your audience dropping off? Technical expertise.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Checklists are a powerful onboarding tool. Use in-app messages to announce new features and drive upsells and cross-sells. Growth marketing is also highly agile.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 95

Roy Madden

OCTOBER 28, 2015

Our differentiation is based on design, ease of use, and technology. We have a very refined and iterative design process and we use a modern technology stack on both the front end and the back end. We have a flat organization and work with an agile monthly development process. Everything is discussed openly.

User Testing 41

User Testing Customer Experience Customer Feedback Feedback Software 41

Userpilot

MARCH 20, 2023

Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Messaging apps are rising in popularity.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Research Software 80

Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly.

Agile 235

Agile Feedback Software User Testing Customer Feedback 235

ProductPlan

OCTOBER 17, 2019

You’re in IT, so you’re building roads and bridges, upgrading the electrical systems, and replacing some faulty sewer lines. Some processes may need to change, and training may be required, old systems may no longer be supported—lay this all out. Invite them to check-in, provide feedback, or ask you questions whenever they’d like.

Feedback Software 40

Feedback Software Systems Review Enterprise Management 40

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Technical Review 88

Modus Create

APRIL 25, 2023

A software company can deploy higher-quality products faster and tackle critical issues at any hour. Take, for example, a software development company with a distributed team working on a critical project. Feedback loop — No documentation is set in stone. Encourage team members to share candid feedback on existing processes.

Feedback Software 98

Feedback Software Software Review Product Research Systems Review 98

Gainsight

JANUARY 30, 2023

The world of SaaS has similarly been turned upside down. Simply enlarging your customer base year over year is no longer a viable business model. I mproving your customer’s product experience in real time requires agility, but it doesn’t require complexity. It’s also when they are most likely to give meaningful feedback.

Data Visualization 52

Data Visualization Customer Experience Research Software Product Research 52