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Benn Stancil, founder of Mode, on how data science can help us make better decisions

Intercom, Inc.

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations.

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5 Tech Trends in 2019 We Need to Consider as a Design Team

UX Studio: Product Management

We experience digital products and services on a whole new level: through discrete interactions. With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. But as we can see, it has connected us to the world more than before.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

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The Future Is Here: Passive Monitoring

Sachin Rekhi

I was assured that they were only around the corner by my favorite cartoon at the time, The Jetsons , and their robot Rosie. Finally, cloud computing has also played a significant role is decreasing the cost of constantly monitoring a set of activities with the flexibility to scale up and down resources with your user needs.

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Whatfix vs Spekit: Which is Better for Customer Feedback?

Userpilot

Is Whatfix or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

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Appcues vs Spekit: Which Is Better for Interactive User Guides?

Userpilot

Is Appcues or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs. They also shorten the time to value and reduce support and customer success cost.

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UserGuiding vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

Is UserGuiding the better choice for creating interactive user guides or Spekit? Or is there a better user onboarding software that’ll get the job done seamlessly? TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Userpilot is what you need!