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Top Customer Success Trends To Watch For In 2020

Gainsight

So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. Number three is what we call “Customer Data Infrastructure.” It’s not just sort of a CS thing or a service thing.

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Intercom on Product: Accelerating your strategy after COVID-19

Intercom, Inc.

There’s no use in taking a few months to build an epic 40-page report on the next move when the idea is to be fast and agile. So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue.

Strategy 228