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Top Customer Success Trends To Watch For In 2020

Gainsight

DECEMBER 23, 2019

So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. Another theme is the idea of human first leadership. These are the things I think world-class customer success teams are doing in this new world.

Customer Experience 52
Customer Experience User Testing Customer Feedback B2C 52
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Intercom on Product: Accelerating your strategy after COVID-19

Intercom, Inc.

JUNE 3, 2021

So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. Paul: Yeah. Most of people’s go-to, I think, is revenue – different ways you can accelerate your revenue. That’s the X.

Strategy 228
Strategy Feedback Software Research Software Software Review 228
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