The Product Guy

JULY 4, 2019

At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. As Product Manager for a scrappy startup, I led agile sprints, collaborated with leadership and engineers, created user stories, and managed Jira.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. The 737 was Boeing’s best-selling product. Pilots were comfortable flying it. Boeing had to react.

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

Mind the Product

FEBRUARY 10, 2020

He says the idea of unlearning is beginning to take hold in the region and Asian business leaders are starting to understand that they may have to adapt their leadership: “There’s strong interest in how they can start to do that.”. Although he’s now based in San Francisco, Barry has worked in Asia and has current clients in Japan and China.

Wireless 124

Wireless Airlines Workshop Agile 124

Gainsight

JUNE 17, 2020

What’s so compelling about the book, even six years after its publication, is that it’s built around the principle that there are no easy answers or quick fixes in leadership. He captured the dramatic differences in leadership needed when you are in smooth sailing versus rough waters. Peacetime CEO spends time defining the culture.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. It was also decided that the airport’s capacity should be doubled, again leading to more changes while construction was ongoing. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Product Innovation Educators

AUGUST 28, 2017

Also, as you take on more leadership responsibilities, it becomes more likely, if a crisis occurs, that you’ll be part of the team helping to manage the problem. He brings a background in journalism and senior leadership of large organizations, including serving as VP of Marketing. Summary of some concepts discussed. [2:30]

Airlines 52

Airlines Product Management Product Manager Management 52

TIBCO - Thought Leadership

NOVEMBER 27, 2017

You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator. As first appeared on Innovation Enterprise.

Data Visualization 49

Data Visualization Analytic Tools Airlines Travel 49

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

Final round: 3 sets of 45-minute interviews with PMs Same interview format as previous round, with an additional one on leadership & drive to see how you lead and work with others. I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

nulab

MAY 10, 2019

To improve your competitive advantage, you first need to decide which of the following two leadership strategies your business will follow. Cost leadership. Organizations that operate a cost leadership strategy are extremely efficient. Cost leadership examples include McDonalds and IKEA. Differentiation.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Product Innovation Educators

AUGUST 19, 2016

Steven shares that effective product leadership is not simple, but there are distinct actions to take. Read the interview at https://blog.mixpanel.com/2016/08/11/steven-sinofsky-product-leadership/. The context of the articles is product development for airlines but the points apply to product management in general.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. For starters, Koley said that she is proactive in conversations with AllianceBernstein’s executives, leadership teams, and stakeholders across the firm. How is Koley building momentum and support around data-driven decision-making?

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

Mind the Product

APRIL 18, 2017

Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders. He is also the co-author of Product Leadership: How Top Product Leaders Launch Great Products and Build Successful Teams (O’Reilly 2017). Melissa Perri, Author and Founder ProdUX Labs.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Agile Velocity

OCTOBER 7, 2022

At some point, the coach will move to the back of the room and hand off the leadership. . If we have any sticking points, we take those as leadership actions and might have a quick pause to see if we can solve them immediately. Yes the RTE is definitely the emcee, the conductor of the train. Is there any room for a third day?

Technical Review 52

Technical Review Systems Review Events Airlines 52

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. For starters, Koley said that she is proactive in conversations with AllianceBernstein’s executives, leadership teams, and stakeholders across the firm. How is Koley building momentum and support around data-driven decision-making?

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. For starters, Koley said that she is proactive in conversations with AllianceBernstein’s executives, leadership teams, and stakeholders across the firm. How is Koley building momentum and support around data-driven decision-making?

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. “Imagine if you could never eat with your mouth again,” said Tony Bombacino, the evening’s keynote speaker and Co-founder and CMO of Real Food Blends.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

Amplitude

JULY 29, 2020

Simon Wardley, inventor and former CEO of Wardley Mapping , found inspiration on strategy in Art of War by Sun Tzu, which describes five aspects of competition: purpose, landscape, climate, doctrine, and leadership. Landscape,” Wardley writes, “is a description of the environment that you’re competing in.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

ProductPlan

DECEMBER 30, 2019

The leadership team will have expectations and assumptions that may not line up with what the “CEO of the product” would prefer. You would be pretty suspicious of a brand new car selling for $5,000 or an airline charging $19 each way. Looking for more product leadership tips and advice? . Myth #2: Pricing is a solo effort.

Strategy 61

Strategy Customer Experience User Testing Customer Feedback 61

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. “Imagine if you could never eat with your mouth again,” said Tony Bombacino, the evening’s keynote speaker and Co-founder and CMO of Real Food Blends.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. “Imagine if you could never eat with your mouth again,” said Tony Bombacino, the evening’s keynote speaker and Co-founder and CMO of Real Food Blends.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Mironov Consulting

AUGUST 15, 2016

They could use our grammar checker to parse real-time conversations with airline pilots in order to identify training or security issues. To show leadership on an unpopular topic, to say out loud what others need to hear, to act for the greater good. Probably why great salespeople make twice what we do…).

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

PMLesson's Ace the PM Interview

APRIL 19, 2020

Partner with sales, business, and strategy leadership to set and attain targets that affect Uber’s bottom-line. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Partner with sales, business, and strategy leadership to set and attain targets that affect Uber’s bottom-line. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Gainsight

DECEMBER 23, 2019

So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. Another theme is the idea of human first leadership. These are the things I think world-class customer success teams are doing in this new world.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Userzoom

MARCH 28, 2018

If I say United Airlines to you, I bet you don’t think of how marketing wants you to think of United Airlines. ” They believe that because they’re senior management, they have to provide leadership. You think of that one passenger being dragged off a plane, bloody and beaten. You go and make a decision.”

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. A great example of actionable principles held in common is Amazon’s Leadership Principles. It takes deliberate effort and cultivation from leadership, and from you.

User Testing 168

User Testing Weak Development Team Customer Experience Airlines 168

Mind the Product

NOVEMBER 20, 2018

This month’s Mind the Product Leadership meetup in London was treated to a talk by business advisor and entrepreneur Barry O’Reilly. Any change needs to happen within the leadership team in order to be adopted by the rest of the organisation. Some suggest you throw out every single leadership process each time you double in size.

Airlines 113

Airlines Leadership Customer Experience User Testing 113

Roy Madden

SEPTEMBER 6, 2022

Tino Klaehne , LIH’s Director of Strategic Innovation and Intelligence, explains, “We have a thought leadership strategy. For example, they employ the Partnerships and Funding Leo Concepts to keep a close eye on partnerships that other airlines are forming with startups. We have our own newsletter and our own platform, TNMT.

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. This is something that should be constantly discussed within your leadership team.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Mironov Consulting

APRIL 15, 2023

 We tell ourselves stories about how the world’s two largest banks (or airlines or healthcare systems or governments) have the same needs as the next hundred, but I’ve never seen it play out that way.  Old  Regardless of intentions, I see sales-led organizations quickly turn into development-for-hire shops.  We

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Intercom, Inc.

JUNE 3, 2021

So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. Paul: Yeah. Most of people’s go-to, I think, is revenue – different ways you can accelerate your revenue.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Intercom, Inc.

JANUARY 9, 2020

In terms of thinking about how designers can expand and change the organizations they’re in, you’ve written a lot about empowering and educating design leaders so that they can sell the value of design and the impact of design to their leadership and to companies. “If the numbers are big enough, folks will pay attention.

UX 165

UX Customer Experience Research Software Data Visualization 165

Product Bookshelf

SEPTEMBER 8, 2016

Price can also help achieve a key company strategy: cost leadership, market share, and niche leadership. The example given in the book for avoidable alternative costs are airlines which sell seats to both business and casual travelers. Anchoring to one of these broad strategic goals can help align your pricing approach.

Airlines 48

Airlines Travel User Testing Differentiation 48

Usersnap

MAY 26, 2020

Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. Prior to this customer-centric process our leadership decided about where the company should go and what the company should build. We knew we were onto something. The transformation of our organization.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Business of Software Conference

OCTOBER 11, 2023

No amount of wordsmithing will get people excited if they are exhausted Questions to ask about To your leadership team: How confident the organization is focused on the right things To frontline managers: Is there anything you’re worried about being true that is starting to be true?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40