Airlines Leadership Roadmap Sales Training 
Gainsight
DECEMBER 23, 2019
So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. Another theme is the idea of human first leadership. These are the things I think world-class customer success teams are doing in this new world.
Intercom, Inc.
JUNE 3, 2021
Do you have areas where this work you had not yet planned because you didn’t have the capacity, but at this time there’s an opportunity to invest, get the capacity and take it on, to effectively accelerate your future roadmap, versus just doing what you were currently planning, faster? And then, of course, the speculation too.
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