DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

PMLesson's Ace the PM Interview

APRIL 19, 2020

Partner with sales, business, and strategy leadership to set and attain targets that affect Uber’s bottom-line. Work closely with a fun team of world-class engineers, designers, data scientists, and user researchers, setting team roadmap and driving execution.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Partner with sales, business, and strategy leadership to set and attain targets that affect Uber’s bottom-line. Work closely with a fun team of world-class engineers, designers, data scientists, and user researchers, setting team roadmap and driving execution.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). I read 20-30 articles every day on my areas of interest namely Product Management, Agile Development, UX Design, and Leadership.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Gainsight

DECEMBER 23, 2019

So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. Another theme is the idea of human first leadership. These are the things I think world-class customer success teams are doing in this new world.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

Mironov Consulting

APRIL 15, 2023

 That they have the attention spans of squirrels, ignoring or forgetting existing commitments and agreed-upon customer targets and roadmaps.  That  At the end of the quarter, we wonder why so few planned roadmap items were shipped.  Where The Sales-Led Roadmap.  Regardless

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. Mapping your product roadmap across the Brand Architecture Matrix. Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

JUNE 3, 2021

Do you have areas where this work you had not yet planned because you didn’t have the capacity, but at this time there’s an opportunity to invest, get the capacity and take it on, to effectively accelerate your future roadmap, versus just doing what you were currently planning, faster? And then, of course, the speculation too.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Intercom, Inc.

JANUARY 9, 2020

In terms of thinking about how designers can expand and change the organizations they’re in, you’ve written a lot about empowering and educating design leaders so that they can sell the value of design and the impact of design to their leadership and to companies. “If the numbers are big enough, folks will pay attention. .

UX 165

UX Customer Experience Research Software Data Visualization 165

Business of Software Conference

OCTOBER 11, 2023

Instead fund your roadmap. No amount of wordsmithing will get people excited if they are exhausted Questions to ask about To your leadership team: How confident the organization is focused on the right things To frontline managers: Is there anything you’re worried about being true that is starting to be true? is good, above 1.5

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Product Talk

MARCH 3, 2021

And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. So I’ve seen people use their tree as a “Now, next, future” roadmap. It’s also about how you’re sharing that surprising insight to your leadership team and your stakeholders.

Product Research 164

Product Research User Testing User Friction Research Software 164