article thumbnail

??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” I remember getting ready to buy a software program, and one of the questions I asked was, “I know you’re a really big company.

article thumbnail

Shep Hyken on fostering the cult of the customer

Intercom, Inc.

If you become so digital that your company loses its personality, you immediately go into the world of being a commodity, and there it’s hard to differentiate yourself from others. “When a customer comes into contact with any aspect of a business, they form an impression” Shep: Let me give you a quick example: airlines.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Intercom on Product: Accelerating your strategy after COVID-19

Intercom, Inc.

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. How are you going to turn that cash into code? And how can I then turn that code back into cash?

Strategy 228
article thumbnail

Appcues vs Spekit – Which Is Better for No-Code Growth?

Userpilot

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

article thumbnail

Facebook Workplace’s Julien Codorniou on turning companies into communities

Intercom, Inc.

Email isn’t dead, but superior tools are emerging , like groups that allow one company to share documents with another with time to review – or inter-company chat where a lot of people can look at an issue simultaneously and discuss it in real time. What’s your differentiator? It’s not just for retail or airlines or telcos.

article thumbnail

UserGuiding vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs.

article thumbnail

Appcues vs Spekit: Which Is Better for Interactive User Guides?

Userpilot

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Book a demo to learn more. Search no more!