Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. It’s when a company recognizes you by name, knows your preferences, and delivers on them. The publisher came up with the name. Take chatbots, for example.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. Design a change to our new customer signup flow or product-level messaging; deploy to 0.5% Use current customers as a proxy for new ones.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

UX Studio: Product Management

JUNE 7, 2019

Healthcare, financial management or education – just to name a few – started going through great digital transformation. system developed to catch depressive behaviour early on and help reduce the emergence of severe mental illnesses. They are integrated with websites or messaging apps to help businesses automate their regular tasks.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). If our support delights the customer a few times, they eventually ask the customer to leave a review, which verbalizes the customer’s satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

OCTOBER 23, 2019

The diving community has its own culture and specifics, so it was necessary to build a robust booking system and spice up the solution with features that are super-important to divers. TripAdvisor and Foursquare encourage users to share their photos, while Booking.com and Airbnb invite them to leave reviews.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Business of Software Conference

FEBRUARY 4, 2019

Now in the world of experimental design we have actual names for these things we call the email addresses observations. And then there was a small group of folks who just thought that the logging system was broken, that in fact people were typing things in and they were hitting search. Error messages. So which of these is it?

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. The first reason is pretty obvious but many companies fail to get market traction due to poor definition of their value proposition.

Branding 209

Branding Weak Development Team Technical Review Airlines 209