Intercom, Inc.
NOVEMBER 17, 2021
Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.
Alchemer Mobile
JUNE 11, 2019
Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
MARCH 12, 2020
And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. It’s when a company recognizes you by name, knows your preferences, and delivers on them. The publisher came up with the name. Take chatbots, for example.
Mind the Product
MARCH 5, 2020
A domain name and a website for your brand is a good start, but not enough. For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs. So, which platform should you adopt for a new digital service, mobile app or the web? Web is for big Audiences.
The Product Coalition
JANUARY 28, 2019
airline cabin crew?—?and Plath, who was a Northwest Airlines 747 pilot, was also a keen workshop tinkerer. It’s been reported that American Airlines has spent upward of $50 million to enlarge or replace overhead compartments on most of its fleet to hold Rollaboards or copycats products from competitors.
Mironov Consulting
JUNE 28, 2018
When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. Design a change to our new customer signup flow or product-level messaging; deploy to 0.5% Interview both users and buyers.
Usersnap
MAY 26, 2020
Hello everyone, my name is Klaus-M. We came up with a cute name: Alpaca. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. We connected with a lot of people through personal messages. Schremser, Head of Growth. Everyone in the company liked the Alpaca.
Expert insights. Personalized for you.
118 
Let's personalize your content