Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 90

Product Research Customer Satisfaction User Testing Customer Feedback 90

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 91

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 91

Userpilot

MAY 30, 2024

Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Actionable strategies for improving customer sentiment. TL;DR Customer sentiment is the overall feeling your customers have about your brand. Understand positive sentiment drivers and boost customer loyalty.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Research Software 83

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. Iterate on the feedback if necessary. Userpilot offers advanced analytics and feedback features. What is root cause analysis in product management?

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Userpilot

APRIL 21, 2024

Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. Determine what you’ll do with customer feedback.

Product Research 77

Product Research Data Visualization User Testing Customer Feedback 77

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. A customer journey map.

Data Visualization 72

Data Visualization Analytic Tools Feedback Software Product Research 72

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

APRIL 22, 2024

TL;DR Product-led growth strategy is a business model where the product is the primary driver of engagement, retention, and acquisition. Some of the most important traits of a product-led growth model include customer-centric design, frictionless exploration, fast value, self-serve customer experience , network effect, and virality.

Feedback Software 79

Feedback Software Product Research Customer Experience Strategy 79

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 79

Data Visualization Customer Feedback Customer Experience User Testing 79

Userpilot

MAY 20, 2024

But how exactly can you build a seamless user experience that increases product engagement and growth? Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies. Perform path analysis to understand the happy path. User persona example. each user segment).

Customer Experience 87

Customer Experience Analytic Tools Feedback Software User Testing 87

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. Cohort retention analysis with Userpilot.

Product Research 75

Product Research Data Visualization Feedback Software Analytic Tools 75

The Product Coalition

AUGUST 28, 2023

These are planning, analysis, design, development, testing, implementation, and maintenance. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. The stages in the SDLC There are 7 stages of SDLC.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

Userpilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. This approach to product management reduces bias and guesswork, ensuring every new product or feature released aligns with user needs and the ever-evolving market demands.

Data Visualization 88

Data Visualization Feedback Software Research Software User Testing 88

Userpilot

MARCH 25, 2024

While acquiring new customers is important, it’s more expensive than customer retention. In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth.

User Testing 80

User Testing Customer Experience Data Visualization Customer Feedback 80

Userpilot

APRIL 8, 2024

Following the right SaaS growth strategies can make a difference in how your business evolves and survives. But what exactly is a growth strategy? Let’s explore the different types of growth strategies, how to create them, and multiple ways you can unlock product growth with real actionable strategies.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. More personalized experiences for customers with segmentation and customer data.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)?

Data Visualization 87

Data Visualization Feedback Software Product Research Analytic Tools 87

Userpilot

AUGUST 22, 2022

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Ready to start implementing a customer feedback strategy?

Feedback Software 87

Feedback Software User Testing Customer Feedback Customer Experience 87

Alchemer Mobile

DECEMBER 21, 2022

Dedicated customers , who are the backbone of your customer base. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same?

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MAY 27, 2024

In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? TL;DR Customer loyalty is a measure of how committed customers are to your product or service.

Data Visualization 67

Data Visualization Product Research User Testing Customer Experience 67

Userpilot

MAY 27, 2024

For this, you can segment your users and trigger contextual in-app surveys such as CES ( customer effort score ), customer satisfaction surveys, and NPS surveys to understand their points of view. Performing path analysis with Userpilot. Creating in-app guidance with Userpilot.

Feedback Software 90

Feedback Software Analytic Tools User Testing Customer Feedback 90

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 80

Data Visualization Feedback Software Customer Feedback User Testing 80

Userpilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good product marketing framework has three main components: a go-to-market strategy , a product marketing strategy, and a growth strategy.

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

NOVEMBER 29, 2023

Here’s how Userpilot can help you with your product research needs: Get a deep user experience understanding with analytics charts such as funnels (to spot friction ), trends (to understand what brings value across different plans), and paths (to draw the product journey of your users.) Userpilot ’s path analysis.

Data Visualization 80

Data Visualization Research Software Feedback Software Analytic Tools 80

Alchemer Mobile

JULY 13, 2021

Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Gather and act on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

MAY 21, 2024

Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience. There are many ways to segment users.

Data Visualization 91

Data Visualization Customer Experience User Testing Customer Feedback 91

Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 85

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 85

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? And how is it different from satisfaction? You can use software to implement all these strategies.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

DECEMBER 12, 2023

A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. The process of creating a UX roadmap starts with goal-setting (e.g.,

Roadmap 88

Roadmap Customer Experience UX Product Research 88

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience.

Analytic Tools 74

Analytic Tools Feedback Software Reporting Tools Data Visualization 74

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

JANUARY 3, 2023

Analyze the feedback to pinpoint patterns that could lead to churn. Proactively monitor customer satisfaction. Identify patterns in customer behavior. Conduct customer churn analysis. Use the queries to identify customers at risk of churn and the reasons for their dissatisfaction. Customer churn rate.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Data Visualization 80