Remove press-releases
Remove Analysis Remove Company Remove Enterprise Remove Reporting Tools
article thumbnail

8 Best SaaS Onboarding Tools in 2021

Userpilot

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. What Are SaaS Onboarding Tools? Tl;DR (Categories of SaaS Onboarding Tools).

article thumbnail

Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. And we do that every day, in terms of providing great service.” The ElevenTen Experience podcast with Farhan Virji.

B2C 118
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Key Product Management Metrics & KPIs That Every Product Manager Needs To Track & 5 Effective Strategies To Improve Them

Userpilot

To improve these metrics, use interactive walkthroughs to guide users to the activation point , use secondary onboarding to boost retention, drive account expansion using modals, analyze NPS feedback to proactively reach out to detractors, and offer in-app self-service support to reduce churn. Mixpanel – for product analytics.

article thumbnail

5 Best Behavioral Analytics Software for SaaS

Userpilot

To say that behavioral analytics is a powerful tool in product growth is somewhat of an understatement. It can be a powerful tool to help you improve user experience. But to reap its benefits, you need the right tools at your disposal. The importance of behavioral analytics software for product managers. Final thoughts.

article thumbnail

Best Intercom Alternatives for SaaS

Userpilot

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. TL;DR Intercom is a customer service platform. But don’t worry – we’re coming to help! Let’s dive in!

article thumbnail

Customer Feedback: The revenue driver for 84% of digital companies. And your secret weapon too!

Usersnap

or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. Most recommended customer feedback software. Why is customer feedback important?