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SaaS Customer Support Best Practices and Examples

Userpilot

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? In this article, we’re going to go over the benefits of customer education programs and the five steps you need to follow to launch one. Educate users with short in-app video tutorials.

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15 Effective Strategies to Reduce Customer Attrition Rate and Drive Business Growth

Userpilot

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Use checklists to guide users toward key actions within your app. Collect customer feedback to improve your customer retention strategy.

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How Mobile Market Industry Leader Adjust Became a Japanese Success Story

freshtrax

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. A: The Japanese mobile app market is one of the most advanced in the world. We saw the huge untapped potential in the market for mobile solutions.

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Product Conferences In 2021 You Can’t-Miss

Userpilot

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. India Software Product Management Summit.