Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. – Build an in-app knowledge base to resolve any gaps.

Customer Experience 82

Customer Experience Feedback Software Customer Feedback Data Visualization 82

Userpilot

JANUARY 20, 2024

This is the main question we explore in this article. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Userpilot offers advanced analytics and feedback features.

Feedback Software 108

Feedback Software Analytic Tools Research Software User Testing 108

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly.

Document 87

Document Analytic Tools Feedback Software User Testing 87

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Your feature usage analytics are a gold mine for adoption insights. Track product analytics to measure success.

Analytic Tools 87

Analytic Tools Feedback Software User Testing Data Visualization 87

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Read the article to know what it is? Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever.

Reporting Tools 127

Reporting Tools Software Developers Software Development Feedback Software 127

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JULY 21, 2022

Constant improvement based on feedback. You can use Userpilot to: Build a customized support hub inside your app. Personalize your in-app support hub content based on user segments , user events, localization, and more. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Streamlined onboarding, lower user friction, and targeted marketing are just a few examples of sentiment analysis being applied to improve a SaaS customer journey. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 80

Embedded Analytics Data Visualization Analytic Tools Feedback Software 80

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience User Testing 94

Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. For SaaS companies, customer loyalty is the measure of a customer’s willingness to continue renewing their subscriptions. Userpilot and Mixpanel are incredible SaaS tools that can help you nurture and analyze customer loyalty.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

Userpilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. TL;DR A resource center is a dedicated place created in your app that provides users access to a centralized repository of useful information and resources. There are many metrics to explore. You have lots to choose from!

Analytic Tools 93

Analytic Tools Embedded Analytics Data Visualization User Testing 93

Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees. The size of our workforce grew, increasing the load on the existing system. Related Article.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. Drive customer success with contextual in-app guidance. Reducing customer churn rate with Userpilot: Monitor in-app user behavior to predict churn. Gather insights from churned customers with in-app surveys.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Data Visualization 86

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 79

Analytic Tools Feedback Software Reporting Tools Data Visualization 79

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Difficult customers are customers who have become frustrated by your product or tool. Types of Customers in SaaS.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools Research Software 96

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? As a SaaS business model is usually subscription-based, customer retention is crucial to its success. In today’s article, we’ll be finding out how you can leverage the PES score to secure your company’s growth. Let’s dive in!

Feedback Software 93

Feedback Software Analytic Tools Onboarding KPIs User Testing 93

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. their tech stack! Pendo is the best product adoption software for mobile apps.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

eG Innovations

SEPTEMBER 29, 2022

Every article you find about reducing Azure cost will invariably mention ensuring any unused (especially PAYG) resources are identified and shut down/deleted. We’ve covered in a previous article how eG Enterprise can automate monitoring alerts from Azure Advisor into the IT system without bespoke scripting, see: What is Azure Advisor? |

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Instead of making a feature the main focus of your article, mention it briefly, explain the job it does, include a screenshot, and link off to a how-to article. It’s not just a series of FAQs.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

JUNE 19, 2019

Customer onboarding is an integral part of any SaaS business, and so we thought we’d share some of the best customer onboarding tools to help you out. I promise we’ll get to the awesome customer onboarding tools soon. There’s one thing, however, that will categorically kill any SaaS product, and that’s churn.

Analytic Tools 71

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 71

eG Innovations

AUGUST 23, 2022

A recent article from HTG covers how AVD costs can be reduced by leveraging Azure Advisor to ensure idle resources and VMs (Virtual Machines) are shutdown to avoid pay-as-you-go (PAYG) costs, see: Azure virtual desktop pricing: 5 ways you can save money (htg.co.uk). Note: The timeline can be adjusted to review different time periods.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

MAY 12, 2024

TL;DR HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Allow video tutorials to run in-app instead of sending users to third-party platforms.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Embedded Analytics 90

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Education 97

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

Feedback Software 81

Feedback Software Analytic Tools Customer Feedback Customer Experience 81

Userpilot

MAY 17, 2024

TL;DR Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. It accomplishes this through in-app guidance and messaging to provide on-demand support whenever it’s needed. You can use it to ensure users know what’s new and how to use it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

MARCH 21, 2023

How good is UserGuiding analytics for your SaaS? UserGuiding is a reliable platform that helps businesses optimize user onboarding processes with effective guidance solutions. In this article, we’ll discuss the features and limitations of UserGuiding analytics and explore its value-for-money alternatives.

Data Visualization 92

Data Visualization Analytic Tools Onboarding KPIs Software Review 92

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

MAY 20, 2024

TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52