Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. What is SaaS customer onboarding?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

FEBRUARY 26, 2023

Looking to use Mixpanel Analytics for collecting product growth insights ? Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. What is Mixpanel?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Software Review 95

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Your feature usage analytics are a gold mine for adoption insights. Build in-app guidance to prompt discovery and engagement.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Data Visualization 91

Reveal

NOVEMBER 20, 2023

Reveal Embedded Analytics Creating comprehensive software solutions can be a daunting task. In this blog, we’ll show you how you can accomplish all of this in minutes instead of the weeks or months it traditionally takes with tedious and error-prone hand-coding.

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Analytic Tools Software Review Data Visualization Technical Review 52

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 94

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. In this guide, we’re going to show you how to use data analytics to improve the customer experience! What is data analytics for customer experience?

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Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

JUNE 29, 2023

Are you looking for the best HubSpot integrations to access a broader set of solutions? HubSpot offers customer relationship management (CRM) software solutions for businesses. The platform allows integrations with multiple software platforms. Define lists for new leads who come from a particular webinar.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Product Research 93

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 94

Feedback Software Analytic Tools Research Software Software Review 94

Userpilot

JANUARY 24, 2022

So it’s in the interests of all SaaS companies to create Wow Moments for their users. It’s connected to important SaaS metrics like activation , retention , and feature usage. Userpilot’s software will allow you to create in-app experiences and flow that drive users to their own Wow Moment.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Userpilot provides tools and features for creating the ultimate renewal playbook. Both the renewal and customer success playbooks provide clarity to your process while equipping you with tools to track success.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

NOVEMBER 30, 2022

Provide a flexible onboarding experience , use targeted tooltips to drive attention toward new features, deliver personalized customer service, leverage localization wherever you can, or let customers build their own bespoke dashboards. You’ll need a tool to help you translate all this into reality.

Data Visualization 96

Data Visualization Customer Experience Feedback Software Analytic Tools 96

Userpilot

JULY 25, 2022

For SaaS companies, customer loyalty is the measure of a customer’s willingness to continue renewing their subscriptions. Userpilot and Mixpanel are incredible SaaS tools that can help you nurture and analyze customer loyalty. Loyal customers don’t go about searching for alternative solutions.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Feedback 95

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Userpilot webinar slideout.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Using in-app surveys to collect and analyze customer feedback. Trigger new feature announcements and send webinar invitations to educate relevant user segments. What is a good customer churn rate?

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Using tooltips and running webinars to guide customers can help you drive feature discovery.

Feedback Software 95

Feedback Software Analytic Tools Research Software Product Research 95

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. In this article, we will cover everything about in-app notifications. In the end, you’ll know how to create in-app notifications code-free.

Feedback Software 97

Feedback Software Analytic Tools Software Review Customer Feedback 97

Mixpanel

AUGUST 23, 2023

Since launching over a decade ago, Mixpanel has been a great solution for analyzing digital product usage. But for analysis in other domains, our customers have often been forced to turn to disparate tools, resulting in a siloed, split-brain analytics experience. The best, we’d argue. As Mixpanel users ourselves, we can vouch.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 78

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 78

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

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Userpilot

JUNE 30, 2023

TL;DR A resource center is a dedicated place created in your app that provides users access to a centralized repository of useful information and resources. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change.

Analytic Tools 96

Analytic Tools Embedded Analytics Data Visualization User Testing 96

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? Is the activity log your primary resource by focusing on logins and in-app time? This post will cover customer segmentation and why it is so valuable for SaaS companies. Why is Customer Segmentation so important for SaaS? Table of Contents. Source: Canva.com.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

DECEMBER 19, 2022

Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. Companies are getting smarter with their B2B marketing strategies so try to identify patterns in the channels they target or customer engagement tools they use. cancel their SaaS subscription). Churn rate.

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B2B User Testing Research Software Analytic Tools 103

Gainsight

APRIL 17, 2019

The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. Business has changed. CEOs need to change too.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Indicative

MARCH 12, 2021

With the combination of free trials and easy setup common in today’s SaaS market, signing up new users isn’t a huge issue. The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. Eric Keating, VP of Marketing at Appcues.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. He’ll probably tell all his friends in SaaS project management to avoid this tool like the coronavirus.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 101

Feedback Software Analytic Tools Product Research Data Visualization 101

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. For example, when using Azure IaaS to store data, applications, operating systems, when application servers or desktops are hosted in the cloud, you still need to monitor those. Citrix Director.

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Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

JULY 9, 2023

Monitoring user journey analytics will help you identify friction points and optimize the journeys to boost product effectiveness and efficiency. By embedding different content types, such as video tutorials or webinars , you will cater to users with different learning preferences. In-app survey built in Userpilot.

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User Testing Product Research Customer Experience User Experience 83

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 9, 2020

They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Firstly, they’re generally shown within your app. In-app microsurveys enable customers to easily give you information. The NPS survey. The small feedback window.

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Feedback Software Research Software Analytic Tools Data Visualization 98

ProductPlan

FEBRUARY 14, 2019

But if marketing isn’t your thing, you might not know a ton about the various SaaS marketing metrics. SaaS Marketing Metrics and Strategy. But early success in the SaaS industry can be expensive. So SaaS marketers are not only responsible for fueling top-of-funnel growth but also for conversion and retention.

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Onboarding KPIs Analytic Tools Marketing Data Visualization 61

Gainsight

AUGUST 16, 2021

Enter the hero: your in-product tool. Your in-product tool can lift work off of you and your team, freeing you up to drive stellar in-app engagements. Here’s how to use your in-product tool to lift the burden off your team, scale your in-product guide program, toss aside roadblocks, and enhance your users’ experience.

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