Userpilot

APRIL 8, 2024

Think about the last software application that you used for work. If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. Bottom-up SaaS approaches: Product-Led Growth.

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Strategy 70

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JUNE 28, 2023

In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows! Analyze user feedback to determine which features need more attention in your in-app flows. Track your KPIs with Userpilot’s native analytics dashboard. Get a demo now!

Onboarding KPIs 70

Onboarding KPIs Feedback Software User Testing Analytic Tools 70

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What is customer loyalty analytics?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. If you wonder about these questions, we’ve got you.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Customer Feedback 86

Lenny Rachitsky

MAY 30, 2024

Outside of writing, Matt co-founded DCM Insights, a boutique consultancy helping organizations understand customer behavior, and is a frequent contributor to the Harvard Business Review , with more than 20 print and online articles to his credit.

Research Software 83

Research Software Analytic Tools Customer Feedback Feedback Software 83

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 76

Feedback Software Analytic Tools Product Research User Friction 76

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Use feedback surveys to find reasons for churn, then segment users and focus on the groups most likely to return. Customer reengagement software to consider: Userpilot, Drip, Hubspot.

Feedback Software 84

Feedback Software Analytic Tools User Friction Customer Feedback 84

The Product Coalition

FEBRUARY 14, 2023

So, you as a student have the opportunity to intern with different firms for different roles customer success marketing data analytics data science business strategy product management product design And the list goes on. Tip 2: Case Studies Case studies are a document or a presentation that showcases your problem-solving skills.

Customer Experience 138

Customer Experience Analytic Tools Feedback Software Product Management 138

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. But what strategies can you follow to boost product engagement at every stage of their journey?

User Testing 90

User Testing Analytic Tools Research Software Feedback Software 90

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. From personalized customer experiences to predictive analytics, the impact of GenAI is tangible and far-reaching.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. Key loyalty stage KPIs are net promoter score and the number of reviews or recommendations given. Marketing funnels in SaaS.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 87

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 71

Analytic Tools Feedback Software Reporting Tools Data Visualization 71

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. In SaaS, there are six marketing funnel stages across the top-of-the-funnel (ToFu), the middle-of-the-funnel (MoFu), and the bottom-of-the-funnel (BoFu). case studies, alternative pages, etc.). Review stage (BoFu).

B2B 93

B2B Analytic Tools Feedback Software Data Visualization 93

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

Document 78

Document Analytic Tools Feedback Software User Testing 78

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Customer feedback is the key to turning detractors into promoters. Respond to detractor feedback with empathy and personalized support. Also, in-app surveys (eg. So let’s jump right in!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. They’ll use social media, review sites, or office chit-chat to share how your product is changing their lives. You probably felt bored and decided to open the app (motivation).

Feedback Software 74

Feedback Software Analytic Tools User Testing Customer Experience 74

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. Userpilot customer review on G2.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Marketing 84

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 30, 2021

Are you on the hunt for the perfect digital adoption platform (DAP)? While it’s a relatively new term to enter the SaaS lexicon, there are already a number of choices on the market. It’s easy to use and doesn’t require coding skills. Userlane is also a DAP tool, unique due to its employee onboarding functionality.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools. User onboarding tools: Userpilot.

Research Software 83

Research Software Analytic Tools Feedback Software Data Visualization 83

Userpilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. Provide a help center in-app 3. Categorize user feedback 4. Provide a help center in-app.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

MARCH 29, 2024

Reasons for funnel leaks at the bottom: Insufficient in-app guidance. How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Improve in-app flows with A/B testing. Features with usability issues. Userpilot can help.

Data Visualization 89

Data Visualization User Testing Analytic Tools Feedback Software 89

Userpilot

APRIL 2, 2024

Power users are one of the most valuable assets a SaaS business can have. It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. You can use a tool like Userpilot for data collection and analysis to guide more users to engage in the same patterns.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

AUGUST 6, 2023

Building an omnichannel experience requires a combination of data collection, channel selection, journey mapping , data centralization, and obtaining the right tools for the job. Due to the necessity of data analytics when optimizing the omnichannel customer experience, you’ll have more metrics to work with. Increases LTV.

Customer Experience 70

Customer Experience User Testing Customer Feedback Feedback Software 70

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Your goal for now is just to monitor your core user metrics in product analytics and make sure you haven’t broken anything.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . UX studio is an established design agency helping companies worldwide design impactful digital experiences.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

The Product Coalition

APRIL 22, 2021

so if that's the case, the information you’re hearing is likely fiction, or at best, inspired by real-world events. On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all all pointing to a simple fact. So we don’t do them.

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

Gainsight

JUNE 20, 2019

Product analytics is a necessary part of modern product management. Personalizing product experience to fit a wide variety of use cases. Luckily, there are more solutions available than ever before to help product managers solve these issues. With so many solutions available, how do you know which one is right for you?

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

Gainsight

MAY 8, 2019

Evaluating software is tough. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Pendo was originally created as a web analytics tool.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49