UX Planet

FEBRUARY 21, 2024

Here is a short list of the leading roles: 1) UX Designer : The main task is to create interfaces that provide users a great experience interacting with the product (app, website). They are responsible for designing user interfaces, conducting research, developing user prototypes, and testing design iterations.

Research Software 96

Research Software Analytic Tools Feedback Software Reporting Tools 96

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

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Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. There's certainly a lot of buzz about their analytics in the onboarding world at the moment. The question is: do the analytics features offered by Pendo live up to the hype? We previously discussed them in our blog post about Pendo here.

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Data Visualization Analytic Tools Software Review Feedback Software 94

The Product Coalition

JULY 28, 2023

The price you see in the Uber app is different to the price someone standing next to you, going to the same place ? We integrated with APIs to power various elements and features within the things we were building such as a website, mobile app, back office system etc. A great example is a product recommender.

Data Visualization 102

Data Visualization Analytic Tools Product Research Artificial Inteligence 102

Folding Burritos

FEBRUARY 22, 2016

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. features.).

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Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To take full advantage of growth opportunities, use product analytics to inform product decisions. To see how Userpilot helps SaaS companies grow, book the demo!

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Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

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Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. So when it comes to software products, why do we ambush users with product tours , tooltips and checklists all at the same time?

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Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. To make the most of your user onboarding use gamification , make sure to segment your customers and A/B test each user onboarding flow to see which helps you drive your goals up.

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Analytic Tools Research Software Onboarding KPIs Customer Experience 89

The Product Coalition

NOVEMBER 4, 2019

Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. We’ve compiled a list of our favorite customer communication platforms that are either fully or partially free. But how do you know which one is the best for your company? So, let’s start.

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Analytic Tools Feedback Software Customer Communications Data Visualization 60

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation.

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Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Jake is furious. Sound familiar?

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Analytic Tools Feedback Software User Testing Data Visualization 106

The Product Coalition

DECEMBER 21, 2021

Let’s talk with Stas about how this kind of solution differs from the traditional approach to localization, how to train a machine and achieve high quality, and what disadvantages there are to artificial intelligence. Nitro is an online professional human translation platform for translating small texts within 2–24 hours. Interesting.

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Artificial Inteligence Analytic Tools Data Visualization Weak Development Team 128

eG Innovations

MARCH 31, 2022

The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. This integration minimizes user intervention in the configuration of the monitoring system. The eG Enterprise CLI (Command Line Interface).

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Reporting Tools Analytic Tools Data Visualization User Testing 52

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Use a color-coded system for a handy visual aid. What is product friction in SaaS? Put simply, product friction describes anything that causes your users difficulty when using your SaaS. Let’s dive in!

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Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

FEBRUARY 25, 2024

It gives you the analytics to see what they are clicking and where they are leaving. Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Funnel tracking is like pulling back the curtain and seeing what your customer is doing.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 94

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research. o get the sponge mode on and dive in!

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Analytic Tools Data Visualization Research Software Feedback Software 92

Userpilot

MARCH 28, 2022

Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Userpilot can help you develop great UX design with in-app experiences. “Building software is simple. Building simple software is difficult” Yazan Sehwail, CEO of Userpilot. 15 Good UX examples for SaaS apps.

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Analytic Tools Feedback Software UX Data Visualization 108

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 8, 2023

A product experimentation framework is a structured approach to testing and evaluating product changes to isolate and determine the impact on user behavior and business metrics. A/B testing is a type of experiment in which two versions of a product are shown to different groups (i.e. tentative statements that can be tested).

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Product Research User Testing Data Visualization Onboarding KPIs 96

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. The Bottleneck -Your software developer who is too busy to take on every experiment you want to run.

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Analytic Tools User Testing Customer Experience Research Software 97

Userpilot

MARCH 26, 2020

If there’s one thing every SaaS company is worrying about now – it’s churn. To translate this metaphor into the churn situation in SaaS – if you tackle churn with discounts, you’re simply undermining the value of your product in the eye of the customer. What happens next? Why should you run product experiments?

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Analytic Tools Research Software Customer Experience Onboarding KPIs 106

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

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Feedback Software Analytic Tools User Testing Customer Feedback 59

The Product Coalition

MARCH 3, 2021

an open-source data integration platform?—?and an open-source data exploration platform?—?in For this tutorial, I will just use the Docker Compose method from my workstation: # In your workstation terminal git clone [link] cd airbyte docker-compose up The above command will make the Airbyte app available on localhost:8000.

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Data Visualization Dashboard Analytic Tools User Testing 114

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

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User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

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Analytic Tools Feedback Software Research Software Customer Experience 98

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 66

The Product Coalition

NOVEMBER 2, 2021

Since the required skill level is not clear, it’s often also not clear what and how to test when interviewing a potential hire. My minimum requirement is: (1) don’t be shy about getting your hands dirty in understanding, at high-level, the underlying technological details, the different possible approaches, and their pros and cons. (2)

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Technical Review Analytic Tools Software Review User Testing 136

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

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Product Research User Testing Research Software Data Visualization 265

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Accessible learning content within any platform helps your potential learners get comfortable, confident, and out into their roles as quickly as possible.

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Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

OCTOBER 29, 2020

A good Product Marketer will be both analytical and creative, with excellent communication skills. – speaking of adoption: As you can see, there’s more to the role then post-signup in-app marketing. Promoting e.g. user webinars, advanced features, and special promos for existing users inside the app.

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Analytic Tools Feedback Software Onboarding KPIs Product Marketing 97

UX Studio

OCTOBER 11, 2022

Communication can start anywhere your company is present: Website, Mobile app, Live Chat, Social Media, Email, and. People fall in love with the experience , not the technology behind it. Promote positive interactions by making technology feel more human. And of course, provides good experiences across all devices.

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Customer Experience User Testing Analytic Tools Customer Feedback 84

Modus Create

JULY 7, 2020

In order to fully complete an order from the checkout screen, your system might have to do many things: Verify that the credit card passes the Luhn algorithm check. Verify that the name and address are something you could actually ship to. Sync Systems Fall Down and Go Boom. Authorize the charge on their credit card.

Messaging 84

Messaging Analytic Tools Data Visualization User Testing 84

Userpilot

DECEMBER 10, 2020

You’d probably pass the Turing Test! But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. Tools for categorizing and collecting feedback. It’s normal. Sources of negative feedback.

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User Testing Feedback Software Customer Feedback Analytic Tools 93