The Product Coalition

MARCH 3, 2024

In the ever-evolving world of marketing, understanding your customers isn’t just about knowing their names and numbers, it’s about predicting their next move. Enter customer behavior prediction, a revolutionary approach that utilizes data and technology to forecast what your customers will do, buy, or feel in the future.

Data Visualization 115

Data Visualization Analytic Tools Marketing Customer Experience 115

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Examples of questions to ask in user persona surveys: What will you be using {product name} for? User persona example from Userpilot.

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Userpilot

OCTOBER 6, 2022

Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. Qualitative feedback is a good source of language you can later use to describe your product features, advantages, and benefits to other users. In a SaaS product, it would be the functionality that it offers.

Analytic Tools 72

Analytic Tools Feedback Software Data Visualization Customer Feedback 72

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Use a Miro board to gather insights from your customer-facing team members. Make your product roadmap public so users can add and vote for their preferred ideas. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Interviews. Focus groups. Product trials.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

AUGUST 13, 2023

Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams. To avoid it, involve a diverse group of stakeholders, including customers, to ensure more objective and customer-centric prioritization.

Data Visualization 82

Data Visualization User Testing Customer Experience Feedback Software 82

Userpilot

JUNE 30, 2023

Why are voice of customer surveys important? By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers. This data allows product managers to make more informed product development and roadmap planning decisions. How do you search for the products you want to buy?

Customer Feedback 83

Customer Feedback User Testing Feedback Software Data Visualization 83

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. Let’s see how you can use them to achieve more critical SaaS objectives.

Feedback Software 85

Feedback Software Analytic Tools Research Software Product Research 85

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. Or is this is a bad fit user?

User Testing 87

User Testing Feedback Software Customer Feedback Analytic Tools 87

Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. 10 (extremely likely) meaning these are the people who swear by your product and would be willing to go into battle screaming its name. They are typically highly engaged users who are using all of your key features. Well, software is not one of them. What is NPS?

Analytic Tools 64

Analytic Tools Feedback Software Data Visualization Weak Development Team 64

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Reporting Tools 95

Gainsight

APRIL 30, 2019

What are SaaS companies doing to create competitive products? Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Acquisition Cost (CAC).

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 68

Analytic Tools Data Visualization Feedback Software Research Software 68

ProductPlan

JULY 27, 2022

Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Namely, what are they doing, and is it making a positive difference? Product analytics. Customer feedback loops.

Product Research 52

Product Research Data Visualization Customer Feedback Feedback Loop 52

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

ProductPlan

JUNE 10, 2022

Namely, what are they doing, and is it making a positive difference? Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Product analytics. Customer feedback loops. Product stack.

Product Research 52

Product Research Data Visualization Customer Feedback Education 52

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Want to collect customer feedback code-free?

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

Amplitude

NOVEMBER 2, 2018

After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles. I started in a Technology Leadership Rotational Program at Levi Strauss & Co.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 74

Customer Communications Feedback Software Research Software Analytic Tools 74

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. Gathering customer feedback is crucial for creating successful products.

Feedback Software 101

Feedback Software Analytic Tools User Testing Customer Feedback 101

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or HelpHero is the best option for your SaaS company? This article is going to dive into the Userpilot vs HelpHero debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? What is HelpHero?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Userlane is the best option for your SaaS company? This article is going to dive into the Userpilot vs Userlane debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? What is Userlane?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Whatfix is the best option for your SaaS company? This article is going to dive into the Userpilot vs Whatfix debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? What is Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Product Fruits is the best option for your SaaS company? This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Chameleon is the best option for your SaaS company? This article is going to dive into the Userpilot vs Chameleon debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Intercom is the best option for your SaaS company? This article is going to dive into the Userpilot vs Intercom debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Intercom is a customer service platform.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Walkme is the best option for your SaaS company? This article is going to dive into the Userpilot vs Walkme debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Walkme offers similar features but is purpose-built for enterprises.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or UserGuiding is the best option for your SaaS company? This article is going to dive into the Userpilot vs UserGuiding debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Usetiful is the best option for your SaaS company? This article is going to dive into the Userpilot vs Usetiful debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? You can also run in-app surveys and collect customer feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Appcues is the best option for your SaaS company? This article is going to dive into the Userpilot vs Appcues debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? What is Appcues?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Lou Assist is the best option for your SaaS company? This article is going to dive into the Userpilot vs Lou Assist debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. Key takeaways.

Analytic Tools 109

Analytic Tools Feedback Software Research Software Data Visualization 109