Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 53

Entertainment Data Visualization Analytic Tools Customer Experience 53

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 74

Feedback Software Analytic Tools User Testing Customer Experience 74

Userpilot

MARCH 28, 2022

Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Userpilot can help you develop great UX design with in-app experiences. The sooner they experience value and the more consistent their positive experience is, the stronger their loyalty to the product grows, and that means lower churn rates.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

JUNE 26, 2024

In this article, we will outline the typical journey for a product launch manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. They can be likened to visionary architects who blueprint every aspect of a SaaS product launch. Without further ado, let’s get into it!

Product launches 40

Product launches Analytic Tools Research Software Data Visualization 40

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Introduce new features to existing customers with in-app banners.

Customer Experience 71

Customer Experience Customer Feedback Feedback Software Analytic Tools 71

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He spent a few years working in business analysis and account management while searching for a job in which he could use his unique combination of engineering, design, and analytical skills.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

Userpilot

JUNE 17, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product launch manager. They can be likened to visionary architects who blueprint every aspect of a SaaS product launch. Book a demo to see it in action!

Product launches 52

Product launches User Testing Analytic Tools Feedback Software 52

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. What is user retention in SaaS? Why is user retention important?

Feedback Software 90

Feedback Software Customer Experience Analytic Tools Customer Feedback 90

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ Next, use contextual in-app tips and guidance to remove friction from the product and smoothen the path to adoption. Storytelling is a powerful tool in the emotional design toolset.

User Testing 81

User Testing Customer Experience Feedback Software Customer Feedback 81

Gainsight

OCTOBER 5, 2020

April Dunford sat in the back of a marketing class at Northwestern University in Chicago, where her professor gave an example of a product positioning statement. By filling in the appropriate answers, you would design a product positioning statement that would suffice for your product and company. Positioning is not a tagline. .

Positioning 59

Positioning Analytic Tools Data Visualization Strategy 59

Amplitude

JUNE 24, 2020

The team has been hard at work making sure our systems perform without a glitch, and that our customers can do the important work they need to do. Amplitude is in a unique position to observe these trends across our behavioral dataset, which comes from thousands of products with billions of users from over 180 countries.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

Amplitude

JULY 29, 2020

For example, Netflix’s product vision is “becoming the best global entertainment distribution service.”. Therefore, the product strategy (or strategies) Netflix employs should illustrate how they plan to be the best entertainment distribution service, and how they plan to reach customers around the world. Business Goals.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Nilan also advises a number of early-stage startups.

Analytic Tools 117

Analytic Tools Research Software Data Visualization Government 117

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Why is Designing for Emotion so Important?

Data Visualization 141

Data Visualization Reporting Tools User Testing Analytic Tools 141

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. Jamie was brought into the company to improve the usability of its charity account and to establish features that would drive more charities to use the platform.

Analytic Tools 162

Analytic Tools Research Software User Testing Customer Experience 162

The Product Coalition

JULY 23, 2019

In the last quarter of 2018, an article on Forbes read out some forecasts about mobile apps usage in India. One statement read as such: App Annie forecasts that by 2022, India will have 37.2 which makes it by far the fastest growing app market in the world. billion downloads a year, a growth rate of 207%?—?which

Analytic Tools 60

Analytic Tools Data Visualization Customer Feedback Customer Experience 60

Mixpanel

MARCH 11, 2024

Every Friday for the last few years, the Mode Analytics co-founder has served his many benn.substack subscribers with 2,000- to 4,000-word deep-dives considering everything from how Snowflake could fail to why AI shouldn’t be writing SQL. What emerged was just what worked in my mind and what entertained me.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

Generative AI 279

Generative AI Product Research Feedback Software Analytic Tools 279

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements. Offer continuous customer education with an in-app resource center.

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

Data Visualization 301

Data Visualization Product Research Analytic Tools Research Software 301

The Product Coalition

DECEMBER 8, 2019

Data, analytics, optimization, analytics tools Product delivery. Iterative development, scrum/agile/kanban, product roadmaps, QA Technology. Other programs zoom in on one area like Scrum, Design Thinking, growth, or analytics. They could be bad solutions or even non-solutions?—?like Marketing ?—?“

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

Alchemer Mobile

JUNE 15, 2024

The top investment is in customer analytics, with 43% of businesses saying it’s where they plan to put their money. While it’s great that the public is seeing opportunity and practical uses for AI, not all AI tools are ready for commercial use. Words and phrases are assigned positive and negative sentiments.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. There are seasonal factors.

Onboarding KPIs 107

Onboarding KPIs Feedback Software Research Software Analytic Tools 107

Mind the Product

JANUARY 14, 2019

For example, when Amazon came out with its public cloud platform AWS, that didn’t stop Microsoft from launching Azure. Early in a startup’s life, you are likely to be largely entertaining customers who buy in to a company’s vision. Even if customers aren’t asking for a feature, the market may still be moving in that direction.

Enterprise 132

Enterprise Customer Feedback Data Visualization User Testing 132

Mind the Product

APRIL 25, 2017

Over the last decade I’ve had an intimate view of the media industry from all sides of the table: from my tiny video startup , to the largest media distributor in the US (Comcast), to a hyper-growth media platform (Spotify), to a huge legacy media company (Viacom)… leading product management organizations in each.

Analytic Tools 67

Analytic Tools Data Visualization Product Management Product Manager 67

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for UX strategists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. I later opened my own company to help tech companies grow in Brazil and Latin American countries, because I realized there was a big need and I happened to be in this really advantageous position to do that.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userpilot

AUGUST 28, 2024

TL;DR In SaaS, UX strategists help optimize user onboarding, increase product adoption , and ensure seamless feature integration, working closely with product managers and developers to align the user experience with strategic objectives. Regular usability testing and iteration lead to more effective and user-friendly design solutions.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? I’m a bit of a jack of all trades. Jon: Yes, I did.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

I joined as “Head of Analytics” ?? Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions. My solution wasn’t particularly original, but shows you don’t need to invent something new to impress. It took a week, but the feedback came back overwhelmingly positive.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Amplitude

OCTOBER 30, 2020

Say, for example, you have a data scientist who goes from working on marketing analytics one day to machine learning the next and A/B testing the following day. When an external event causes positive growth, they’ve learned to lean into that change and see if there’s an opportunity for productization. Segmenting the Audience.

Leadership 52

Leadership Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

JUNE 7, 2019

After a decade of different product opportunities across different sectors (from entertainment to sports), he decided to take our Product Management course. He is currently Head of Product and User Behavior Analytics at Jüssi, an Internet marketing agency in São Paulo, Brazil. I have always enjoyed working with technology.

Data Visualization 60

Data Visualization Customer Experience Analytic Tools Product Research 60

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

MARCH 15, 2021

In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. They’re looking to be entertained.” To harness the incredible value of product-led growth, you need to have the right engagement tools.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 76

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

SEPTEMBER 30, 2024

Plus, knowing what customers want helps with better brand positioning, leading to increased engagement and conversion rates. Use analytics where possible to uncover insights into customer behaviors. Consider product tools like Userpilot that enable you to easily design and set goals for your A/B tests and track test performances.

Messaging 94

Messaging Research Software Analytic Tools User Testing 94