Userpilot

MARCH 15, 2021

In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. They’re looking to be entertained.” To harness the incredible value of product-led growth, you need to have the right engagement tools.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 86

The Product Coalition

FEBRUARY 25, 2024

Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix. Key Feature Additions and Design Changes: Riding the Wave of Digital Disruption As the internet became increasingly pervasive, Netflix recognized the potential of streaming technology to revolutionize how people consume content.

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

JANUARY 24, 2023

TL;DR Gamification increases customer engagement by making your product more entertaining, creating a sense of friendly competition, and rewarding behaviors that you’d like users to repeat. What is SaaS gamification? SaaS gamification is a strategy for keeping users engaged and encouraging repeated use of the product.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. To measure user engagement in SaaS, you want to go beyond the sale and look for retention signals such as product usage , MAUs, feature discovery, and customer stickiness.

User Testing 90

User Testing Product Research Feedback Software Customer Experience 90

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 84

Feedback Software Analytic Tools User Testing Customer Experience 84

Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Introduce new features to existing customers with in-app banners.

Customer Experience 80

Customer Experience Customer Feedback Feedback Software Analytic Tools 80

Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 53

Entertainment Data Visualization Analytic Tools Customer Experience 53

Userpilot

MARCH 28, 2022

Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Userpilot can help you develop great UX design with in-app experiences. The sooner they experience value and the more consistent their positive experience is, the stronger their loyalty to the product grows, and that means lower churn rates.

Analytic Tools 110

Analytic Tools Feedback Software UX Data Visualization 110

Userpilot

MAY 23, 2022

Five tactics to improve the happy path: Adding context to your error messages and making debugging fun will help increase user patience when things go wrong within the app. Besides your error message, use clear CTAs to direct users to possible solutions. This is needed to prevent system errors when edge cases happen.

Feedback Software 101

Feedback Software Analytic Tools UX User Testing 101

Userpilot

OCTOBER 11, 2022

For the product vision to be effective, it can’t constrain the teams’ freedom to come up with the best solutions. These factors include who the key customer is, what their needs are, what solutions are already available, and how your product could beat them. Product vision development takes a few iterations.

Vision 104

Vision Analytic Tools Data Visualization Reporting Tools 104

Userpilot

JANUARY 18, 2022

A preloader, also known, as a loading page, or preloading screen it’s the loading animation or static image that shows on your screen while the main app is loading in the background. In other words, it’s the loading animation or static image that shows on your screen while the main app is loading in the background.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Customer Experience 96

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He spent a few years working in business analysis and account management while searching for a job in which he could use his unique combination of engineering, design, and analytical skills.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. What is user retention in SaaS? Why is user retention important?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ Next, use contextual in-app tips and guidance to remove friction from the product and smoothen the path to adoption. Storytelling is a powerful tool in the emotional design toolset.

User Testing 90

User Testing Customer Experience Feedback Software Customer Feedback 90

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Mixpanel

DECEMBER 20, 2021

Cohort analysis is one of the best ways product analytics can help you both acquire and retain customers. By analyzing a cohort—say, paying users—teams can adjust features of their website or app to cater to those individuals and increase their engagement. app or SDK version). Why is cohort analysis useful?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Gainsight

OCTOBER 5, 2020

April Dunford sat in the back of a marketing class at Northwestern University in Chicago, where her professor gave an example of a product positioning statement. By filling in the appropriate answers, you would design a product positioning statement that would suffice for your product and company. Positioning is not a tagline. .

Positioning 59

Positioning Analytic Tools Data Visualization Strategy 59

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. In-app survey created with Userpilot. The best way to track activated users is through the use of analytics tools.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 91

The Product Coalition

JUNE 11, 2019

Mobile app companies across the globe are in the middle of a mobile engagement crisis. While new user acquisition and the number of downloads give you an initial high, what matters in the long term is your apps user retention i.e Let’s learn more about retention and a few tried and tested methods to improve your app’s retention rate.

Feedback Software 74

Feedback Software Analytic Tools User Testing Customer Experience 74

Amplitude

JUNE 24, 2020

The team has been hard at work making sure our systems perform without a glitch, and that our customers can do the important work they need to do. Amplitude is in a unique position to observe these trends across our behavioral dataset, which comes from thousands of products with billions of users from over 180 countries.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

Mironov Consulting

SEPTEMBER 23, 2023

 And any software we build and sell once to the client who paid for it.  I can look at a corporate org chart and immediately see which kind they are.  (Even  (Even though there’s a lot of talk at dyed-in-the-wool services companies about having “products” or “platforms.”)

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Amplitude

JULY 29, 2020

For example, Netflix’s product vision is “becoming the best global entertainment distribution service.”. Therefore, the product strategy (or strategies) Netflix employs should illustrate how they plan to be the best entertainment distribution service, and how they plan to reach customers around the world. Business Goals.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Nilan also advises a number of early-stage startups.

Analytic Tools 107

Analytic Tools Research Software Data Visualization Government 107

Userpilot

NOVEMBER 27, 2023

SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. Product-led growth is a business strategy that focuses on the product as the primary tool for customer acquisition and retention. Product growth vs. product-led growth? But there are differences.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Customer Experience Product Research 96

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Why is Designing for Emotion so Important?

Data Visualization 130

Data Visualization Reporting Tools Analytic Tools User Testing 130

The Product Coalition

JULY 23, 2019

In the last quarter of 2018, an article on Forbes read out some forecasts about mobile apps usage in India. One statement read as such: App Annie forecasts that by 2022, India will have 37.2 which makes it by far the fastest growing app market in the world. billion downloads a year, a growth rate of 207%?—?which

Analytic Tools 60

Analytic Tools Data Visualization Customer Feedback Customer Experience 60

Mixpanel

MARCH 11, 2024

Every Friday for the last few years, the Mode Analytics co-founder has served his many benn.substack subscribers with 2,000- to 4,000-word deep-dives considering everything from how Snowflake could fail to why AI shouldn’t be writing SQL. What emerged was just what worked in my mind and what entertained me.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. Jamie was brought into the company to improve the usability of its charity account and to establish features that would drive more charities to use the platform.

Analytic Tools 145

Analytic Tools Research Software User Testing Customer Experience 145

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Mixpanel

MAY 5, 2021

Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip. Teams are praised whenever they release a new feature (or product) to their customers.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

DECEMBER 8, 2019

Data, analytics, optimization, analytics tools Product delivery. Iterative development, scrum/agile/kanban, product roadmaps, QA Technology. Other programs zoom in on one area like Scrum, Design Thinking, growth, or analytics. They could be bad solutions or even non-solutions?—?like Marketing ?—?“

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. There are seasonal factors.

Onboarding KPIs 96

Onboarding KPIs Feedback Software Research Software Analytic Tools 96