Userpilot

AUGUST 26, 2022

Use different feedback surveys to collect a variety of customer experience scores like customer satisfaction, customer effort, and Net Promoter Score. Collect quantitative and qualitative data to cross-reference responses from both and see if their answers align with each other. What is user feedback?

Feedback Software 73

Feedback Software Customer Feedback User Testing Analytic Tools 73

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? Use native tooltips to offer in-app guidance without cluttering the UI. Implement customer feedback and close the loop. Use user journey analytics to identify friction points and fix them. They’ll also freely refer you to the people in their network.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. Product analytics are essential to identify friction that slows down user progress through the funnel.

Feedback Software 84

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 84

Userpilot

MAY 10, 2023

TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. AI tools like Tobii and Affectiva help teams with usability testing by tracking user eye movements and interpreting their emotions.

Artificial Inteligence 77

Artificial Inteligence Feedback Software Research Software Analytic Tools 77

The Product Coalition

MARCH 1, 2022

Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves. But it doesn’t end here.

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. What is churn ?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Placing passive feedback widgets within your product.

Data Visualization 78

Data Visualization Feedback Software Customer Feedback User Testing 78

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 76

Feedback Software Analytic Tools Product Research User Friction 76

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Determine your platform’s ease of use. Get a demo.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Userpilot

JUNE 7, 2023

Use funnel analytics to spot friction points and fix problems that could lead to more churn. Automate feedback collection to analyze your user’s sentiments, get insights, and find ways to improve your conversion rates even further. Let’s say your SaaS company signed 100 new users from its landing pages.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 76

Userpilot

MAY 29, 2023

SaaS companies usually follow a subscription-based business model. Most SaaS businesses have an average monthly customer attrition rate of around 1%. All SaaS companies should keep the churn rate under 5%. Customer feedback from customer satisfaction surveys provides deeper insights.

Analytic Tools 62

Analytic Tools Feedback Software Customer Feedback Data Visualization 62

Userpilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. Check product usage analytics to identify at-risk customers and contact them for help. Collect feedback and act on it to make customers feel heard.

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 92

Userpilot

SEPTEMBER 15, 2022

13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Remove friction with UI feedback using error messages or hotspots to set the right expectation from your product. Always be contextual in your communication and help.

Feedback Software 68

Feedback Software Analytic Tools Customer Feedback User Testing 68

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. And a Closed Feedback Loop is when you follow up with the customers and show them how their opinions impact your business decisions. How to Create a Closed Feedback Loop?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Userpilot

AUGUST 15, 2023

This is all about ensuring you launch in several places at once rather than relying on one platform. It’s a chance to evaluate the performance of your launch plan, collect feedback (and act on it), use analytics to dig into user behavior , and make sure you’ve got your retention strategy clearly defined.

Feedback Software 72

Feedback Software Research Software Analytic Tools Product launches 72

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. Measuring user engagement is extremely important for any SaaS that desires to grow because it improves customer retention, brings more data, makes product development easier, and feeds product growth.

User Testing 81

User Testing Product Research Feedback Software Customer Experience 81

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? You can reduce involuntary churn by prompting payment reminders in-app or through email. Instead, run in-app banners reminding them to update their credit card information. This leads to lost revenue for SaaS companies. What is involuntary churn?

Feedback Software 85

Feedback Software Analytic Tools Customer Experience User Testing 85

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

UserVoice

JULY 4, 2019

Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. Data Analysis and Visualization Tools for Product Management. Hello buy-in.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

MAY 7, 2024

To collect VoC insights, you can: Use in-app surveys. Define how you’ll gather the feedback. Close the feedback loop. Get a demo today to see how you can collect user feedback, analyze the data, and take in-app action to drive product-led growth with Userpilot! Plan user interviews and focus groups.

Product Research 75

Product Research Data Visualization User Testing Customer Feedback 75

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Collecting feedback at different stages of the customer journey helps you identify and address friction easily.

Product Research 84

Product Research Feedback Software Analytic Tools Research Software 84

Userpilot

DECEMBER 3, 2022

In SaaS, this is usually the moment they start a free trial or freemium plan. In SaaS, this is when they upgrade from a free trial to paid, or from a freemium to a premium plan. To make sure existing customers are sticking around, you can: Look into product usage analytics and understand what’s driving customer loyalty.

Feedback Software 89

Feedback Software Customer Experience Analytic Tools Customer Feedback 89

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention. Some of them never would.

Feedback Software 76

Feedback Software Analytic Tools Research Software User Testing 76

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. If you need even more context, feel free to check out our ultimate guide to customer feedback. User behavior analytics in SaaS: why bother anyway? Your SaaS product, however, often works very differently.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The product solution : Describe how your product addresses the problem identified. What positions yours as a better solution? Build customer feedback surveys code-free with Userpilot. How do you build one?

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Userpilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Close the feedback loop so customers know their opinions matter.

Product Research 74

Product Research Data Visualization Feedback Software Analytic Tools 74

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

OCTOBER 19, 2021

Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. In SaaS, customer retention is the sum of all activities a business undertakes to keep its users.

Feedback Software 80

Feedback Software Analytic Tools User Testing Customer Experience 80

Userpilot

APRIL 4, 2022

While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. The in-app surveys can help you identify unhappy users and reduce churn proactively. What is an in-app survey? What are the benefits of in-app surveys?

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Research 52

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices.

Research Software 88

Research Software Analytic Tools Feedback Software Product Research 88

Userpilot

AUGUST 23, 2021

Respond to detractor feedback with empathy and personalized support. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails. Also, in-app surveys (eg. Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

OCTOBER 18, 2022

The best tools for user experience analysis: Userpilot — to track in-app user interactions and trigger contextual in-app communication based on data. Google Analytics — to monitor key acquisition and behavioral metrics. Hotjar — for screen recordings and heatmaps that enable you to observe in-app user interactions.

Customer Feedback 87

Customer Feedback Data Visualization User Testing Analytic Tools 87

Userpilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. You can send your cancellation survey in-app or through emails. However, note that in-app surveys provide more immediate and contextual feedback than those sent via email. In-app cancellation survey form template.

Product Research 89

Product Research Feedback Software User Testing Customer Feedback 89

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 80

Product Research User Testing Analytic Tools Data Visualization 80