article thumbnail

What is Customer Sentiment Score & How to Measure It?

Userpilot

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Here are the steps to perform a customer sentiment analysis: Invest in sentiment analysis tools to gather and analyze feedback accurately with features like real-time analysis and multi-source integration.

article thumbnail

Average Customer Retention Rate By Industry & How to Improve Your SaaS Retention Rate

Userpilot

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. What is a good retention rate for SaaS companies? As a result, SaaS businesses typically enjoy high retention rates.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Tristan Handy on the changing face of the data stack

Mixpanel

From early computer systems (basically operating on arithmetic) to the priests of Oracle and IBM. From siloed systems to open source technology that bridges the gap between data engineering and data analysis. That birthed a whole new suite of job titles and tools. From punch cards and filing drawers to early computers.

article thumbnail

No IKEA, it’s not my big day tomorrow. Personalization for SaaS – How To Do it Right

Userpilot

Personalization in SaaS is such a minefield. But doing personalization in SaaS *right* is a rare skill that very few businesses seem to have mastered. Some of their attempts are just cringe-worthy: For instance, I received an email from IKEA about their transport, saying ‘it’s my big day tomorrow’.

article thumbnail

Designing UX In An App For People With Disabilities — UX Case Study

UX Studio

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. Enter the Route4U app. The app aims to make a city wheelchair-friendlier with user data, specifically data users supply or directly upload to the platform. Challenges & Solutions.

article thumbnail

Urban Navigation Supercharged – With Viktor Eperjesy | ? Design Aloud

UX Studio

With his help, in this episode, we delve into the creation of Budapest GO, a game-changer application for public transport in Budapest. He’s worked with clients in banking, insurance, mobility, and logistics, with a notable project being the Budapest GO initiative with BKK (Center of Budapest Public Transport).

article thumbnail

Citrix Monitoring Masterclass with George Spiers – Q&A

eG Innovations

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). A demo and overview of Citrix Director and Citrix Performance Analytics and a discussion on licensing and value, use cases, limitations.