Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Onboarding KPIs 83

Userpilot

JULY 21, 2022

Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. You can use Userpilot to: Build a customized support hub inside your app. Personalize your in-app support hub content based on user segments , user events, localization, and more. Expands Word-of-mouth.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

JUNE 14, 2022

Are you wondering what the SaaS consumption gap is and how it affects your product? We discuss the SaaS consumption gap in this article, including what it means, why it occurs, and how it can you bridge the consumption gap by driving product adoption. What is the SaaS consumption gap? What causes the consumption gap in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Product Research Weak Development Team 52

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Userpilot and Appcues are the top two feature adoption software. What is feature adoption in SaaS? Uncover weak spots and improve feature adoption. We’ve got you covered!

Onboarding KPIs 74

Onboarding KPIs Feedback Software Analytic Tools Research Software 74

Gainsight

DECEMBER 14, 2020

In fact, the use of most SAAS products has accelerated. This also means companies have to expand beyond customer engagement tactics like email reliant on opt-ins and customer success teams reliant on human bandwidth because those tactics can only reach a subset of the audience that uses a product or service at a given point in time. .

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JUNE 14, 2021

Build your marketing automation strategy in five steps: map the user journey stages , identify repeating tasks that can be automated, set your marketing automation strategy goals, pick the right tool for the job, and measure success to learn and improve. Why is having a marketing automation strategy important for SaaS?

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

ProductPlan

MAY 22, 2020

.” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. It’s not necessarily bad when product management adapts to each company’s specific needs. Forming the Team. What is Product Ops, Exactly?

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

Userpilot

OCTOBER 29, 2020

A good Product Marketer will be both analytical and creative, with excellent communication skills. – speaking of adoption: As you can see, there’s more to the role then post-signup in-app marketing. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 95

The Product HQ

MAY 10, 2024

Big data analytics is a growing global market expected to reach $550 billion by 2028. With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. Develop the Right Skills Certification in data PM develops the right skills.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. For example, when using Azure IaaS to store data, applications, operating systems, when application servers or desktops are hosted in the cloud, you still need to monitor those.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. He’ll probably tell all his friends in SaaS project management to avoid this tool like the coronavirus.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Customer Experience 75

Userpilot

APRIL 9, 2020

They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. So it’s safe to say that microsurveys are an integral part of the product development cycle. Firstly, they’re generally shown within your app. The NPS survey.

Feedback Software 95

Feedback Software Research Software Analytic Tools Data Visualization 95

UserVoice

JULY 31, 2017

You have a customer who has already bought, downloaded, or signed up for your product and is getting ready to use it for the first time; they haven’t formed any bad habits, but they haven’t formed any good ones either–if you want a real “in the wild” look at how customers approach your product here it is. Think about it for a minute.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Birst BI

NOVEMBER 20, 2018

When you hear about Data Science, Big Data, Analytics, Artificial Intelligence, Machine Learning, or Deep Learning, you may end up feeling a bit confused about what these terms mean. The simplest answer is that these terms refer to some of the many analytic methods available to Data Scientists. Using analytic methods is not new.

Data Visualization 84

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 84

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Education 93

ProductPlan

FEBRUARY 14, 2019

But if marketing isn’t your thing, you might not know a ton about the various SaaS marketing metrics. SaaS Marketing Metrics and Strategy. But early success in the SaaS industry can be expensive. So SaaS marketers are not only responsible for fueling top-of-funnel growth but also for conversion and retention.

Onboarding KPIs 61

Onboarding KPIs Analytic Tools Marketing Data Visualization 61

The Product Coalition

DECEMBER 19, 2019

Three metrics of customer experience management Customer experience management: course of action How to develop a customer experience management strategy: the best practices Dividing your customers and conquering their emotions may sound like a sinister plan for world domination, but it isn’t. whose area of responsibility is that?

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

Feedback Software 75

Feedback Software Analytic Tools Customer Feedback Customer Experience 75

The Product Guy

SEPTEMBER 12, 2017

Our app is now integrated with [Maps App X]”? Or “We saw that you look at a lot of [Metro stations] when you use [Our App Name Here]. Now, you can get directions to [these Metro stations] faster in [Our App Name Here] because we’ve added directions from [Maps App X]. Which message is more effective?

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Let’s get to it.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Provide the necessary training for your sales teams.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userzoom

JUNE 9, 2020

You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented? Use your analytics, product teams, front-line customer teams, and explore all this data. The very same approach you try so hard to remove from your organisation.

User Testing 121

User Testing Product Research Research Software UX 121

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Use checklists to guide users toward key actions within your app. Help existing customers master advanced features with webinars.

User Testing 79

User Testing Customer Experience Data Visualization Customer Feedback 79

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

AUGUST 28, 2022

Wondering what the Technology Adoption Curve is? The technology adoption curve shows the distribution of users depending on how quickly and easily they embrace technological innovation. The technology adoption curve shows the distribution of users depending on how quickly and easily they embrace technological innovation.

Analytic Tools 76

Analytic Tools Feedback Software Technical Review Data Visualization 76

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. ” The “Aha Moment” in SaaS new user onboarding. What is user onboarding?

Analytic Tools 81

Analytic Tools Onboarding KPIs Customer Experience User Testing 81

Mironov Consulting

DECEMBER 31, 2017

I strongly advocate a “portfolio pie” model of prioritization, to avoid putting all of our development eggs into the feature basket. Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue. More here.) Experienced salespeople will come back with….

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 75

Customer Communications Feedback Software Research Software Analytic Tools 75

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Customer Experience 84

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Userpilot

MAY 9, 2024

The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Develop educational content, like webinars or courses, to help users discover new use cases and features. Book the demo to learn more!

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

DECEMBER 8, 2022

Why is product failure such a common feature of the SaaS landscape? SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right.

Feedback Software 91

Feedback Software Research Software User Testing Analytic Tools 91

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value.

User Testing 92

User Testing Customer Experience Feedback Software Customer Feedback 92