Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. In this article, we’ll explore what ChatGPT is and how it works. Product managers have a lot of ground to cover. Let’s get started!

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Usersnap

MARCH 22, 2023

Introduction: Why AI can be a game changer in analyzing your users’ feedback In today’s digital era, or let’s call it the AI era, all areas of our life will be impacted by the new developments and opportunities that artificial intelligence is offering. But let’s focus on customer feedback first.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Userpilot

FEBRUARY 21, 2024

In this article, we’ll explore the data analytics trends that are not just novel or talked about a lot but those that are changing the way we see and utilize data. Generative AI : Generates diverse media types, assisting in strategy creation, predictive modeling and product development, impacting content marketing and customer service.

Data Visualization 74

Data Visualization Analytic Tools Research Software Artificial Inteligence 74

Userpilot

JULY 13, 2023

The SaaS market is complex and dynamic: product managers who can successfully predict customer needs are a valuable commodity. In this article, we’re going to explore what customer needs are, how you can analyze customer behavior to extrapolate them, and ultimately how you can use your findings to predict the future.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Customer Feedback 80

ProductPlan

JUNE 28, 2023

Few advancements have sparked as much excitement and potential as Artificial Intelligence (AI) and Machine Learning (ML). With the aid of AI, product managers can tap into advanced data analytics, enabling them to better understand consumer behavior, preferences, and market trends.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? In this article we will look at a detailed example of this. GPT-3 generates human-like text using pre-trained algorithms.

ChatGPT 115

ChatGPT Customer Experience Research Software Artificial Inteligence 115

Userpilot

NOVEMBER 8, 2022

Customer engagement technology helps to increase engagement and reduce churn through in-depth analytics, personalization, better communication, and engagement at scale. 8 customer engagement technologies you can’t ignore: Artificial intelligence : Uses machines to simulate human intelligence. Conclusion.

Analytic Tools 93

Analytic Tools Feedback Software Customer Communications Customer Experience 93

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 77

Reporting Tools Data Visualization Analytic Tools Research Software 77

Userpilot

AUGUST 29, 2022

Sentiment analysis helps determine customer sentiment with accuracy. It involves using modern technology, such as artificial intelligence, machine learning, and natural language processing, to understand the emotional undertone behind a body of text. Microsurvey is a great way to track customer behavior.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback Product Research 78

ProductPlan

JUNE 28, 2023

Few advancements have sparked as much excitement and potential as Artificial Intelligence (AI) and Machine Learning (ML). With the aid of AI, product managers can tap into advanced data analytics, enabling them to better understand consumer behavior, preferences, and market trends.

Artificial Inteligence 40

Artificial Inteligence Data Visualization Analytic Tools Feedback Software 40

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Let’s see how to perform each method.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Customer Feedback 89

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. It’s especially helpful for marketing and sales campaigns. Let’s get started.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Nearly 85% of marketers now use AI to write content. This reduces available options.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? This is the main focus of the article, so if you’re after the answer, we’ve got you covered! TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. What are market gaps? Let’s get into it!

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI? What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

MAY 16, 2023

In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business. TL;DR Customer experience analytics is the process of gathering and analyzing customer data to better understand product experiences. This, in turn, increases customer retention.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Customer Experience 70

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Reporting Tools 85

freshtrax

MARCH 25, 2024

This has enabled retailers to gain a new competitive advantage by improving the customer experience and increasing operational efficiency. This article introduces the latest retail tech deployments at major U.S. Whole Foods Market Since its acquisition by Amazon , Whole Foods Market , a major U.S.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? The SaaS market is competitive, and it’s not enough to have a good product. Many brands have great products but what makes you stand out from the competition is customer experience (CX). Drives customer satisfaction.

Feedback Software 79

Feedback Software Reporting Tools Customer Experience Data Visualization 79

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. In this article, we unlock the best ChatGPT prompts to elevate your product management process. create content, and more.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Userpilot

SEPTEMBER 19, 2023

The result is a decline in the churn rate and an increase in customer retention. In this article, we investigate what it takes to create a churn prediction model and why you must do so. TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts.

Data Visualization 94

Data Visualization User Testing Customer Feedback Feedback Software 94

Userpilot

OCTOBER 18, 2021

Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Customer Acquisition Cost (CAC) is one of the most important SaaS growth metrics. Follow up on users’ feedback. Activation Rate.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Onboarding KPIs 82

The Product Coalition

AUGUST 4, 2023

It should be something that reflects the value customers get from the product and also leads to sustainable growth for the business. All departments in the company, from engineering to marketing, should understand and be oriented towards optimizing this metric. Daily or monthly page views, or the number of articles read per user.

Data Visualization 121

Data Visualization User Testing Customer Satisfaction Customer Experience 121

Userpilot

JULY 18, 2023

This is the key question we explore in this article! The product manager’s responsibilities include conducting market and customer research using primary and secondary sources like interviews, surveys , or industry publications. Product managers aren’t directly involved in product coding, project management, or marketing.

Data Visualization 80

Data Visualization Product Research User Testing Onboarding KPIs 80

Userpilot

OCTOBER 6, 2022

These are just a few questions we’re answering in the article. Data products are built around advanced data processing, AI, and machine learning. A data PM can use UX analytics tools to record and analyze user behavior in-app to optimize the UI. mapping user personas and customer profiles.

Data Visualization 87

Data Visualization Customer Feedback Analytic Tools User Testing 87

The Product Coalition

AUGUST 7, 2023

These AI APIs allow customers to easily integrate advanced analytics and predictions into their applications without needing to develop complex machine learning models themselves. API SaaS delivers scalable, continuously updated capabilities on-demand through pay-as-you-go pricing models.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization Vision 103

Userpilot

JUNE 30, 2023

At the same time, looking at how other brands offer personalized customer experiences that today’s customers expect can provide inspiration on how to apply the same strategies to your own communication channels. In this article, we’re going to take a look at 13 personalized customer experience examples!

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Customer Experience 77

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. Let’s get to it!

Data Visualization 77

Data Visualization Feedback Software Customer Experience Customer Feedback 77

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. It excels at parsing and categorizing data from text feedback from customers.

Data Visualization 78

Data Visualization Feedback Software Customer Feedback User Testing 78

Userpilot

FEBRUARY 9, 2023

It can lead to greater customer retention and satisfaction in the long run. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty.

Data Visualization 85

Data Visualization Analytic Tools Customer Feedback Customer Experience 85

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. Bad customer experience.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83

Userpilot

MAY 8, 2024

This article discusses how in-app messaging works and the tools to grow your product and business. TL;DR In-app messaging is a powerful capability that allows a business to communicate directly with its users through its product. They can also analyze how users interact with these so you can improve your in-app marketing campaigns.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 86

User Testing Product Research Customer Feedback Feedback Software 86

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

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Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. In this article, we’ll go over 16 tools that each product team may want to have in. Here are the best product growth tools for sales and marketing: HubSpot is the best customer relationship management software. Flow triggers.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? That’s the main question that this article explores! TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. Let’s get right to it.

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Customer Experience User Testing Analytic Tools Feedback Software 52