Userpilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. Unlike self-hosted LMS, a SaaS LMS vendor manages the server infrastructure and takes care of the updates and maintenance. To see how Userpilot can help you onboard and educate your customers, book the demo!

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Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. Advanced analytics.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot. Create self-service options User adoption requires balance. Lay out a customer journey map. Create a customer success playbook for each stage.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot. Create self-service options User adoption requires balance. Lay out a customer journey map. Create a customer success playbook for each stage.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Userpilot webinar slideout.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

DECEMBER 22, 2023

There are plenty of specialist AI-powered writing tools around, and many businesses embed AI technology in their product to increase their efficiency and effectiveness. To help Universal Analytics users transition to the new product and onboard new signups, Google offers a product tour. Microcopy UX: Jasper landing page.

Analytic Tools 105

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Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

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Userpilot

JANUARY 29, 2023

This article considers what product experience is. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Userpilot: in-depth product education through Product Adoption school Userpilot is a product growth tool that helps product teams deliver personalized in-app user experiences.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. All in one dashboard. Build in-app experiences that increase product adoption and retention without needing to code Track in-app behavior, analyze data and see the direct impact of the experiences inside the dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 98

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Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), 4) In-app contextual help that educates customers about the value of features over and over.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

JANUARY 8, 2024

This article shows you how. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Traffic analytics on Hubspot. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MAY 7, 2020

A major part of building a successful SaaS product is educating your users , and making sure they know how to get the most value from it. This article is going to show you how to choose the best widget that you can then use to educate your users. A help center widget is one of the most effective ways of doing that.

Analytic Tools 88

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 88

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. Instead, fill this white space with educational content that will help them achieve value faster. UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state.

Feedback Software 98

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Userpilot

APRIL 29, 2022

In this article, you will get everything you need to know about customer onboarding specialists. I can’t solve my task and download the report. Mixpanel — for customer insights and analytics. When you choose what to do, then you will be guided by tooltips, videos, articles, and so on. We’ve got you covered!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

NOVEMBER 29, 2022

In this article, you’ll learn: How to conduct churn analysis. – Create an in-app help center to educate and support customers. Customer churn analytics help you spot similar behavioral patterns among churned customers. Create an in-app help center to educate and support customers. Prevent customer churn.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. Customer delight is not one growth metric you can track using a product analytics tool. Instead, it’s mostly about defining what delight means within the context of your business and customers. Offer dedicated help to your unhappy customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. ” “You’re a product manager for a software company that aggregates weather forecasts and embeds them in OOH advertising screens. “You’re the product manager of a company that develops educational software for universities.

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Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

AUGUST 20, 2022

For this, you can embed in-app surveys across your product’s UI that allow users to submit feedback while using your product when they want to. Which, in business terms, means becoming more customer-centric, having better communication, and educating them. However, you can also encourage passive feedback.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. The relevant features include: Management dashboards.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Another way to deliver more customer value is by educating them, for example, through product-led webinars. Userpilot is a product growth platform with feedback, analytics , and engagement features.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

NOVEMBER 2, 2022

All of these concerns can be easily resolved with AI in customer service. The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. In this article, we’ll discuss AI and explain why you should embrace it to increase product growth. But is it true today?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

BrainMates

SEPTEMBER 23, 2020

In my previous blog I looked at the mindsets as well as the need for this framework , in this blog I’ll examine the 7 Key Practices of Product Leadership more deeply. Self-awareness. They do this by collecting and collating analytics, financial metrics, and technical data and linking it to their strategic goals.

Feedback Software 86

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Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice. Performance management and reporting.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MAY 8, 2024

If you’re in such a tight spot or want to prevent getting there, this article can help. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Educate customers with resources in multiple formats like blogs, webinars , or videos.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

BrainMates

SEPTEMBER 23, 2020

In my previous blog I looked at the mindsets as well as the need for this framework , in this blog I’ll examine the 7 Key Practices of Product Leadership more deeply. Self-awareness. They do this by collecting and collating analytics, financial metrics, and technical data and linking it to their strategic goals.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

MAY 6, 2022

In this article, we’re going to dig into the detail of how you can use video content to help users learn at their own pace, and ultimately build a successful onboarding experience. Video onboarding describes a training methodology of using videos during onboarding to upskill and educate customers, employees, and end-users.

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

JANUARY 30, 2023

Let me guess: your product adoption needs a boost, so you're looking up customer activation examples from SaaS businesses like yours. This article shows your examples from top SaaS companies. You'll see what's working for them and how you can implement them for your business to drive growth in your company.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 20, 2023

This article answers your questions. TL;DR The customer onboarding time is the amount of time it takes SaaS companies to educate and turn new users into regular customers. The customer onboarding time is the amount of time it takes SaaS companies to educate and turn new users into regular customers. Book a demo to try it out.

Customer Experience 98

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Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 21, 2023

Implementing proactive support enhances experiences, fosters loyalty, and drives business growth. This article will show you some practical ways you can implement proactive support in your SaaS. Create a resource center with different educational resources based on the user’s jobs to be done.

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