Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Systems Review 91

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Book a demo to see how it can improve your customer feedback systems. Let’s dive in!

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Feedback 89

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. This includes data from your analytics tools (e.g. Book the demo!

Product Research 90

Product Research User Testing Research Software Data Visualization 90

Userpilot

APRIL 21, 2024

From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Book the demo to find out more! A conversion path is a sequence of steps the user has to complete to reach a goal, such as signing up for a free trial, booking a demo , or making a purchase. Embed videos.

Research Software 90

Research Software Feedback Software User Testing Reporting Tools 90

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Churn rate.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MAY 26, 2022

If you would like to know the answers to these and other questions, this is the article for you! In other companies, educational content is developed by customer success teams that also create other customer-facing resources such as a knowledge base. Self-service. Once we develop our routines, we tend to stick to them.

Feedback Software 95

Feedback Software Analytic Tools Research Software Education 95

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What is customer feedback?

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Book a demo to learn how Userpilot’s effective features can improve your customer experience. Finally, embed the videos into your knowledge base for easy user access. Want to embed video tutorials in your resource center? What is product experience in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JANUARY 8, 2024

This article shows you how. Book a demo now to begin. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

FEBRUARY 5, 2021

I was super-excited to see that he spends several chapters on coaching in his latest book, Empowered. I’ve been talking about the importance of product leaders using coaching techniques to develop their team for what feels like a long time. So, you ask, what does coaching have to do with developing people and creating empowered teams?

Data Visualization 144

Data Visualization Reporting Tools Embedded Analytics Feedback Software 144

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Upload your logo and font style as well as the primary color for a survey’s background and buttons from your brand book.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Product Research 92

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), Analytics that tell you what to change to get more customers. Source: Amplitude.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Product Research 96

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Book a demo to learn more. In general, you’ll have enough insights to inform product development and tailor products to meet audience needs. Have you found what you were looking for in this article? What are marketing surveys?

Data Visualization 82

Data Visualization Product Research Research Software Analytic Tools 82

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. ChatGPT is an artificial intelligence chatbot developed by OpenAI , built on a large language model. ” Using ChatGPT for Product Development Working with various teams & coordinating the development of your product is no easy feat.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Resource center analytics. Book a demo now. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags. Resource center analytics Track the performance of resources and modules in your resource center. We cover: Types of customer pain points.

User Friction 101

User Friction Customer Communications Analytic Tools Feedback Software 101

Product Innovation Educators

OCTOBER 7, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. How a product generates revenue is sometimes left to be figured out after the product is developed, or even after it is launched. Considerations for embedding analytics into your product.

Data Visualization 49

Data Visualization Embedded Analytics Customer Feedback Product Management 49

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. This is in order for Product to provide value to the organisation and it is underpinned by developing a high-performing team. Fear and caution are inevitable. My team are my product. What does this actually mean?

Product Research 70

Product Research User Testing Development Product Management 70

Userpilot

AUGUST 20, 2022

Use emotional design and messaging to develop brand consistency. For this, you can embed in-app surveys across your product’s UI that allow users to submit feedback while using your product when they want to. Let them know you are currently developing a feature for that problem. Show your love and appreciation with small gifts.

Feedback Software 90

Feedback Software Customer Experience Customer Feedback User Testing 90

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

APRIL 25, 2022

Friction logs help you step out of the role of a SaaS owner, product manager, or developer… and into the world of a customer. The role of the developer advocate is increasingly important in the world of SaaS, as organizations search for ways of improving user engagement. Developers can implement fixes faster.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Reveal

JULY 19, 2022

Reveal Embedded Analytics. As a business owner or manager, it’s natural to want your business to run smoothly and efficiently. When it comes to embedded analytics a lot of business owners and managers use white labeling software that helps them build trustful and loyal relationships with their valuable customers.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. What is WalkMe?

Data Visualization 92

Data Visualization Embedded Analytics Analytic Tools Feedback Software 92

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development. Create a resource center for self-service support.

Feedback Software 71

Feedback Software Analytic Tools Product Research Data Visualization 71

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Since you’ll need software to resurrect users, why not book a Userpilot demo and see how you can retain more users for your business? Who are resurrected users?

Customer Experience 86

Customer Experience User Testing Customer Feedback Onboarding KPIs 86

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. This article shows you six of the best tools to use. Book a Userpilot demo to understand user behavior and build more user-friendly user experiences.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Embedded Analytics 87

Userpilot

FEBRUARY 25, 2022

In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. Ready to get started?

Feedback Software 96

Feedback Software Product Research User Testing Customer Feedback 96

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer experience needs. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer experience needs. TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52