Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Feedback Software 95

Feedback Software Customer Experience Analytic Tools Embedded Analytics 95

Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. To learn how you can get started building effective customer surveys and analyzing the results with Userpilot, book a demo right away ! Userpilot NPS Dashboard. Analyze survey responses on a simple dashboard.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Embedded Analytics 75

Userpilot

APRIL 7, 2024

That’s what this article explains. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. You can do it by providing users with on-demand self-service support, for example, through a resource center.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Product documentation articles.

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Embedded Analytics Customer Experience Customer Satisfaction Software Review 88

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 83

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 83

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt.

Data Visualization 80

Data Visualization Product Research Software Review Feedback Software 80

Userpilot

DECEMBER 22, 2023

Microcopy comes in different forms and shapes: Call-to-action (CTA) buttons (‘ Sign up ‘, ‘Book the demo’, ‘Learn more’) Error messages Placeholders and form instructions helping users understand what information to enter (“Password must be at least 8 characters.”)

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Analytic Tools Feedback Software UX Data Visualization 99

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. They had to click “Start a conversation” to find this link to self-service – it was almost contradictory.

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Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. To see how Userpilot can help you onboard and educate your customers, book the demo!

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Analytic Tools Feedback Software Reporting Tools Systems Review 89

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. Synthesia’s integration with Userpilot.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

APRIL 21, 2024

From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Book the demo to find out more! A conversion path is a sequence of steps the user has to complete to reach a goal, such as signing up for a free trial, booking a demo , or making a purchase. Embed videos.

Research Software 87

Research Software Feedback Software User Testing Reporting Tools 87

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Book a demo to see how it can improve your customer feedback systems. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you.

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Feedback 87

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. Book the demo! User behavior data analytics in Userpilot.

Product Research 88

Product Research User Testing Research Software Data Visualization 88

Userpilot

FEBRUARY 25, 2024

In this article, we cover: A brief history of the Kano model. Book a demo now to learn more. Example: An HTML embed feature for an email marketing application isn’t a must-have, but it’s an attractive feature that makes the product stand out. Userpilot’s analytics and survey features simplify data collection.

Customer Satisfaction 96

Customer Satisfaction User Testing Customer Experience Customer Feedback 96

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. enabling them to read a help article in a native language).

Analytic Tools 94

Analytic Tools Embedded Analytics Data Visualization User Testing 94

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Book a demo to learn more about how Userpilot improves your customer retention rate. Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can offer proactive self-service support via a help center.

Feedback Software 91

Feedback Software Analytic Tools Research Software Customer Experience 91

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Book a demo to learn how Userpilot’s effective features can improve your customer experience. Finally, embed the videos into your knowledge base for easy user access. Want to embed video tutorials in your resource center? What is product experience in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. For instance, encourage a first-time visitor to sign up for your newsletter but nudge return visitors to book a demo. Use your chatbot to instantly qualify and book a call with your sales team. Our chatbots can invite leads to book meetings directly. Nurture and upsell users.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 97

User Testing Feedback Software Research Software Analytic Tools 97

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.) for maximum effect.

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support. Book a demo call with our team and get started!

Feedback Software 94

Feedback Software Customer Feedback Customer Experience User Testing 94

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What is customer feedback?

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Userpilot

MAY 26, 2022

If you would like to know the answers to these and other questions, this is the article for you! Self-service. And there's no need to make them wait because it's easy to build self-service solutions which offer contextual and timely support. Notion offers personalized user education paths.

Feedback Software 94

Feedback Software Analytic Tools Research Software Education 94

Userpilot

JANUARY 8, 2024

This article shows you how. Book a demo now to begin. Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. Traffic analytics on Hubspot. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Customer Experience 102

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Offer in-app self-support and enable customers to troubleshoot and resolve their problems quickly. Book a demo with our team to see how we can help you retain more customers. That’s where customer churn analytics comes in.

Product Research 81

Product Research Data Visualization Feedback Software Analytic Tools 81

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Embedded forms – embed forms across the site to capture leads and emails.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), Analytics that tell you what to change to get more customers. Source: Amplitude.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Product Research 94

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Upload your logo and font style as well as the primary color for a survey’s background and buttons from your brand book. Conclusion.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Product Research 90

The Product Coalition

FEBRUARY 5, 2021

I was super-excited to see that he spends several chapters on coaching in his latest book, Empowered. In this article, we’ll take a look at what product leadership is really about, why coaching is the highest-impact tool that a product leader can have in their toolbox and how to get started using coaching yourself.

Data Visualization 144

Data Visualization Reporting Tools Embedded Analytics Feedback Software 144

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Book a demo to learn more. Have you found what you were looking for in this article? Dig into survey analytics to see how your surveys are performing. Read on to find 12 important survey types and sample questions to ask.

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