Userpilot

DECEMBER 22, 2023

Microcopy localization is an opportunity to make the user experience more inclusive. UX microcopy is the small yet significant pieces of written content in the user interface that help users navigate the application or website. Well, it isn’t going to improve the user experience, that’s for sure.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

APRIL 7, 2024

That’s what this article explains. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. You can do it by providing users with on-demand self-service support, for example, through a resource center. Book a demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g. Book the demo! Why is it important?

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. Book a demo today to learn more about how Userpilot helps you efficiently capture customer feedback without code.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Before you act on user feedback and requests, prioritize them with an appropriate framework. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. In this article, we cover: A brief history of the Kano model. Book a demo now to learn more. Dig into data from your competitive research, user behavior reports , and feature requests.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Create a personalized onboarding flow to help users reach the Aha! moment faster. #3:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Most customers prefer self-service support.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Social listening.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? Book a demo to learn more about how Userpilot improves your customer retention rate. For instance, your marketing data sources may include: Market research for identifying common user pain points.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one. Design a customer-centric product experience today with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Book a demo now to begin.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MAY 26, 2022

How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! Consider a welcome screen that takes the user down one of the branched experiences, just like the one in Notion.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Book a demo to learn more. Customer satisfaction survey (CSAT) CSAT surveys measure customer satisfaction data at a granular level, providing you with insights to improve the user experience. What are marketing surveys?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), Analytics that tell you what to change to get more customers. Source: Amplitude.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. What is customer churn?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 20, 2022

Tracking customer experience across your entire user journey. Customers will love you more if you: Personalize their first-time user experience with branched and interactive onboarding. Passive feedback is initiated by the user without being prompted by your brand. Personalize the first-time user experience.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Resource center analytics. Delayed replies to user queries. Book a demo now. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer communication pain point? How to identify customer pain points.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MAY 12, 2024

If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them. You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. It helps deeply comprehend user behavior and sentiment without coding or API hassles. Book a demo to see how we can help!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 12, 2024

With Chameleon, SaaS teams can now create beautiful product tours that help, guide, and delight their users throughout their journey. However, not all users have an idea what CSS is all about, so, you need to be technically savvy. Analytics are not advanced : Chameleon doesn’t possess robust analytics features like Userpilot does.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 25, 2022

Put simply, product friction describes anything that causes your users difficulty when using your SaaS. There’s no better way of understanding usability than digging into where friction occurs across the entire user experience. The customer success team knows exactly how to help users overcome challenges in the meantime.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

MAY 12, 2024

All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Book a demo to see how we can help!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

You can now delve deeper into user behaviors across different applications and analyze engagement levels so you can optimize user experiences. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Book a demo to see how we can help!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Real-Time Analytics Needs : Companies that operate in fast-paced work sprints will likely opt for product adoption solutions with real-time analytics since Pendo’s one-hour data lag can data-driven decision-making difficult. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 24, 2023

Leveraging retention tables to perform cohort retention analysis and see which group of users is declining and signaling a high risk of churning. Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Who are resurrected users?

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Reveal

JULY 19, 2022

Reveal Embedded Analytics. As a business owner or manager, it’s natural to want your business to run smoothly and efficiently. When it comes to embedded analytics a lot of business owners and managers use white labeling software that helps them build trustful and loyal relationships with their valuable customers.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Now, heatmap alternatives offer greater insight into user behavior and preferences. This article shows you six of the best tools to use. But heatmaps also have limitations.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Embedded Analytics 103

Userpilot

MAY 12, 2024

LouAssist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : LouAssist doesn’t have any product usage analytics capabilities. Book a demo to see how we can help!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. The relevant features include: Management dashboards.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Book a demo to see how we can help!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52