Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Reveal

AUGUST 24, 2022

Drag and drop analytics are interactive and user-friendly analytics platforms that allow users to analyze complex data sets and build custom dashboards and reports by themselves when they need them. . Let’s you build custom dashboards and reports in minutes. The drag and drop dashboard creator experience is just the start.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools User Testing 95

Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Continuously iterate Finally, it’s important to note that development never stops. Customer funnel metrics are an example of dashboards.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

MARCH 17, 2023

These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Userpilot NPS dashboard. Book a demo to learn more!

Data Visualization 95

Data Visualization Customer Feedback User Friction User Testing 95

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development. Product usage data captures how users interact with the product to inform development and engagement strategies.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Research Software 59

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Features and events dashboard in Userpilot.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Experience 96

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Factors influencing customer retention rates Only reasonably satisfied customers willingly stick with a brand over any period. Consider a few.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization User Testing 96

Reveal

MARCH 9, 2023

When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers. With an iframe approach to delivering a dashboard experience, there are limited options in terms of customization, styling, branding, and workflow.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Reveal

DECEMBER 6, 2023

This article aims to serve as a guide to understanding the benefits and competitive advantages of OEM analytics, offering valuable insights into selecting the right OEM analytics solution. OEM analytics operates seamlessly, integrating into a company’s application with a look, feel, and branding that mirrors the host application.

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Churnzero dashboard.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. Market Development involves selling existing products to new markets. Product Development aims to grow within the existing market by introducing new or enhanced products. What do successful companies do to drive growth ? Let’s dive right in!

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

Data Visualization 77

Data Visualization Dashboard Customer Feedback User Testing 77

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. You can do this by curating a knowledge base full of resources like product documentation , video tutorials , how-to articles, etc. Let’s dive right in!

Feedback Software 82

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 82

UX Planet

FEBRUARY 1, 2024

Developing applications that cater to this large market can have a widespread positive impact. Developing applications that cater to the unique needs of small businesses can contribute to their growth and long-term sustainability. Weaknesses: Relatively lower brand recognition compared to traditional financial institutions.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

DECEMBER 31, 2022

In this article, we cover: What digital experience analytics is and why tracking these data points is important? Digital customer experience covers the interactions that customers have with your brand online across the entire customer journey. Mixpanel’s dashboard demo. Google Analytics dashboard demo. Google Analytics.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. Pendo dashboard. Userpilot dashboard. What is Pendo?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. More revenue growth: Loyal customers are more likely to purchase additional services and recommend the brand to others.

User Testing 99

User Testing Analytic Tools Research Software Feedback Software 99

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. In general, you’ll have enough insights to inform product development and tailor products to meet audience needs.

Data Visualization 80

Data Visualization Product Research Research Software Analytic Tools 80

Userpilot

JULY 25, 2022

These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company. Loyalty programs make brand ambassadors out of ordinary users. What is customer loyalty? Loyalty is beyond just the money.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Drive brand loyalty. Its pricing starts at $7.50.

Reporting Tools 97

Reporting Tools Feedback Software Customer Experience User Testing 97

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. The feedback insights let you know exactly what your customer needs and expects from your brand. The best solution is to ask them directly.

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. For brand-new products, you can recruit participants via tools like Hotjar.

Product Research 87

Product Research User Testing Research Software Data Visualization 87

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Its goal is to build mutually beneficial relationships with everyone interacting with the brand. That's not entirely true. User persona template.

Customer Experience 87

Customer Experience User Testing Analytic Tools Feedback Software 87

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. NPS feedback gives you an overview of customer loyalty as well as how satisfied customers are with your brand. This means you should track it constantly and take action to improve it.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. This data can help you identify trends, optimize the customer experience , and make better product development, marketing, and operations decisions.

Data Visualization 92

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 92

Userpilot

JANUARY 10, 2024

Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. Ultimately, addressing these gaps not only boosts user satisfaction but also cultivates customer loyalty and positive brand perception.

User Testing 97

User Testing Research Software Analytic Tools Feedback Software 97

Userpilot

SEPTEMBER 10, 2022

These are just some of the questions we’re answering in the article! Insights from various teams across the organization should shape the development of the differentiation strategy. Helps build brand loyalty. They help to create a link between your brand and the benefits that your product delivers.

Differentiation 96

Differentiation Feedback Software Research Software User Testing 96

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. AI marketing examples from famous brands to improve customer experience Want to drive customer retention or conversion by meeting your customers at their place of need?

Data Visualization 65

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 65

Userpilot

SEPTEMBER 23, 2022

In this article, we’ll cover: What is screen complexity? Since an excellent UI design leads to improved customer satisfaction , more and more customers will become brand advocates , sharing their positive experiences with their peers. Ditch the expensive, time-consuming development projects to implement in-app guidance.

Customer Experience 80

Customer Experience User Testing User Experience Data Visualization 80

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . Identify User Role (for example, moderator, accountant, developer). Apply the Lifecycle stage .

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

NOVEMBER 21, 2022

These are just a couple of questions we’re exploring in the articles so if that’s what you’re after, you’re in the right place. They develop and oversee the implementation of product launch plans. In general, they are responsible for developing and implementing the product launch roadmap.

Product launches 93

Product launches Product Research User Testing Research Software 93

Userpilot

OCTOBER 7, 2021

Or, if you want a faster way to get up to speed, you can read articles like this one ??. When you first sign up for a Pendo trial account, the interface asks you whether you initially want to explore Guides, Behavior Analytics , or Dashboards. As you may have guessed, this article will focus on the Guides feature first and foremost.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Experience 95

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. Feature requests are a good way to collect ideas for future product development. Let’s dive right into it! In-app rating feedback modal.

User Testing 86

User Testing Customer Feedback Feedback Software Product Research 86

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. A good onboarding experience fosters trust in your brand and success with the product. As you track your customers’ health , look out for opportunities to turn customers into brand advocates. Userpilot ‘s new feature announcement using a tooltip.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Reach out to detractors to address their issues and get a chance to improve their impression of your brand. Or else, why would you be here? Let’s start with the basics: TL;DR.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95