Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Create in-app messages and reminders code-free with Userpilot.

Feedback Software 78

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 78

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 209

Research Software Feedback Software User Testing Customer Experience 209

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty. Reducing friction fosters product and brand loyalty.

Data Visualization 81

Data Visualization Analytic Tools Research Software User Friction 81

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Marketing data can be messy and confusing.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. “You’ll know the exact questions to address in your help content and the precise words to use – your customers’ words” One of the best ways to do this is create a feedback message.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. The first step to a successful onboarding process is a warm welcome message that puts new users at ease. Customer funnel metrics are an example of dashboards.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Pendo offers in-app messaging and onboarding features for mobile apps. Let’s get right into them, one by one!

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Data Visualization 80

Userpilot

JANUARY 9, 2023

In this article, you’ll learn: The key role and benefits of onboarding screens. Practical tips and examples of onboarding designed by some top SaaS brands. Popular onboarding screen examples (details in the article): Slack: onboarding page for first-time users. Notice how warm and friendly the welcome message is.

Customer Experience 88

Customer Experience Analytic Tools Research Software Data Visualization 88

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience User Testing 94

Userpilot

NOVEMBER 8, 2022

Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. In-app messaging: Allows for real-time customer communication. Sentiment analysis: Just following online mentions of your product/brand is not enough. In-app messaging.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Customer Experience 95

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. Keep brand consistency across all communications with users.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Customer Experience 87

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 97

B2B User Testing Research Software Analytic Tools 97

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features. Where do you start? What tools do you use?

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

FEBRUARY 4, 2022

In this article, I’ll talk about how you can build personalized experiences for your SaaS product the right way. We’ll focus this article on how you can apply product personalization for SaaS. Let’s take a look at some brands and how they use technology to personalize apps at the UI level.

Data Visualization 93

Data Visualization User Testing Customer Experience Product Research 93

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. You can use the data to create more effective marketing messages and campaigns. Let’s dive right in. User sentiment data in a Userpilot profile.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Research Software 59

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Use social proof to build brand authority. Ineffective marketing : From wrong messaging to low brand awareness, ineffective marketing affects your conversion funnel in many ways.

Data Visualization 93

Data Visualization User Testing Analytic Tools Feedback Software 93

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Add elements that spark positive emotions that build a stronger connection between your brand and your customers. Humanize your product experience with emotional design. What is customer experience (CX)?

Feedback Software 93

Feedback Software Data Visualization Embedded Analytics User Testing 93

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Help articles and FAQs fall under this category. Brand personalization. Onboarding module.

Embedded Analytics 92

Embedded Analytics Analytic Tools Feedback Software Data Visualization 92

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that. The menu on the dashboard opens up and moves along as a user progresses with onboarding.

Customer Experience 92

Customer Experience Analytic Tools Customer Feedback Data Visualization 92

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement. You’re at the right place.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Segment passive customers and offer them targeted offerings through in-app messages. You should take proactive action to mitigate brand damage by considering them as threats.

Data Visualization 89

Data Visualization Feedback Software Product Research Analytic Tools 89

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. But how can you make use of it? Let’s dig in!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your feature adoption needs. Feature analytics dashboards like heat maps – to see how often users engage with different features. Create an extensive knowledge base with Knowledge center articles and bots.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

APRIL 30, 2022

In this article, we will cover everything about in-app notifications. In-app messaging is a type of message that is sent to users while they are active in the app. In-app messaging is a type of message that is sent to users while they are active in the app. Without further ado, let’s get started.

Feedback Software 94

Feedback Software Analytic Tools Software Review Customer Feedback 94

Userpilot

APRIL 19, 2022

Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

Analytic Tools 87

Analytic Tools Onboarding KPIs User Testing Customer Experience 87

Userpilot

JANUARY 18, 2022

Implement a preloader to make the product or app look more professional, reinforce the branding and product positioning, make the waiting time pass more quickly, and ultimately stop users from leaving the page or app before it’s ready to use. A preloader reinforces branding. Userpilot dashboard preloader example.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Customer Experience 93

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages.

Data Visualization 62

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 62

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your user engagement analysis needs. Options to offer in-app support by creating a resource center so you can provide users with easy access to help articles, tutorials, and FAQs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt. NPS survey.

Data Visualization 75

Data Visualization Product Research Software Review Feedback Software 75

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your feature adoption needs. Feature analytics dashboards like heatmaps – to see how often users engage with different features. Advanced customer segmentation to personalize your customer’s experiences.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Drive brand loyalty. Apology message example.

Reporting Tools 95

Reporting Tools Feedback Software Customer Experience User Testing 95

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. Pendo dashboard. Pendo also offers a dedicated NPS dashboard where you can see the overall score, the breakdown into detractors , passives, and promoters and track NPS trends over time. What is Pendo?

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Usersnap

JANUARY 20, 2023

In this article we’ll help you understand the different types of customer support tools, their advantages and disadvantages, and how you can make sure your users are happy and satisfied about getting in touch. CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52