Userpilot

APRIL 30, 2022

When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. In this article, we will cover everything about in-app notifications. In the end, you’ll know how to create in-app notifications code-free. Pick the ones that are most suitable for your brand and audience.

Feedback Software 97

Feedback Software Analytic Tools Software Review Customer Feedback 97

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Build your user flow diagram. Referral user flow.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools User Testing 101

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! TL;DR A resource center provides tailored content to aid users in problem-solving your product. Organize the resource center to enhance the user experience.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Onboarding KPIs 97

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. Review stage (BoFu). For example, you can use any email marketing software to identify your most engaged leads through lead scoring.

B2B 103

B2B Analytic Tools Feedback Software Data Visualization 103

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Modus Create

FEBRUARY 16, 2024

Cybersecurity is now engrained in every part of product development and digital transformation initiatives, even the user experience. Users increasingly demand and expect information privacy and robust encryption methods. Regulations such as GDPR have introduced a whole other level of reputational and financial risk.

Data Visualization 52

Data Visualization Reporting Tools Development Team Review User Testing 52

Userzoom

MAY 29, 2019

Welcome to a brand new series where we introduce you to the people behind UserZoom. But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible.

User Testing 107

User Testing Research Software Product Research Customer Experience 107

Mind the Product

DECEMBER 17, 2018

As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Improving the user experience provides customers the solution to their problems with as little friction as possible. Focus on Spoken Conversations. Suggestions.

Customer Experience 121

Customer Experience User Experience User Testing Technical Review 121

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. If you need to enhance the product experience throughout the customer lifecycle, why not book a Userpilot demo to see how you can implement all these strategies without coding?

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support.

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Userpilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. What to Look For in NPS Tools & Best NPS Software. In particular, you must ensure it features your own branding and not that of the service provider. Segmentation.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Software Review 93

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. A churned user matters because it’s harmful to growth.

Feedback Software 95

Feedback Software Customer Feedback Customer Experience User Testing 95

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 93

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. What is customer confidence?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. Online reviews: Allow customers to share their opinions and experiences publicly on review websites.

Customer Feedback 94

Customer Feedback User Testing Feedback Software Data Visualization 94

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software? What to look for in customer onboarding software.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 12, 2022

Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. Leverage loyalty programs to encourage loyal customers to stay loyal and share your brand. You can use software to implement all these strategies. What is customer delight?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. It drives customer loyalty, positive word of mouth, and user engagement. Stick around and become loyal.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback User Testing 91

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Use social proof to build brand authority.

Data Visualization 100

Data Visualization User Testing Analytic Tools Feedback Software 100

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you. They actively promote your brand and never miss anything you say. Sounds too good to be true?

Feedback Software 90

Feedback Software User Testing Customer Experience Onboarding KPIs 90

Userpilot

DECEMBER 13, 2023

This article will cover everything you need to get started with your product. Integrating a JTBD survey in your onboarding flow, like Userpilot does, to understand user needs for features like easy onboarding or code-free product tours enhances user engagement and provides early feedback for continuous improvement.

Product Research 105

Product Research Data Visualization User Testing Customer Feedback 105

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Create communities around your brand to connect directly with customers. With Userpilot, you can apply these strategies without having to code. NPS surveys explained. Churn rate.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Let’s dive right in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Use social proof to reassure users and build trust.

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. Key loyalty stage KPIs are net promoter score and the number of reviews or recommendations given. This stage is thus about brand building. Marketing funnel vs Sales funnel.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

UX Studio: Product Management

NOVEMBER 24, 2020

In this article, we also aim to answer the following: How much it might cost you to hire a product design agency. There are big players in every industry that have made their brands recognizable worldwide. Aplana is a privately held software development company that has been on the market for 20 years. Wandr studio. Fuzzy Math.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation. Automation.

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Software companies can’t afford to joke with retention ; it’s literally the lifeblood of the SaaS business model.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Data Visualization 94

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. User experience surveys User surveys are one of the most popular research methods.

Product Research 91

Product Research User Testing Research Software Data Visualization 91