UX Planet

APRIL 3, 2024

Actionable tip: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to articulate what you want to achieve, whether it’s increasing conversion rates, improving user satisfaction, or identifying friction points in the user flow. User journey map of the RedHat OpenShift shows user’s emotional state at each step.

User Testing 98

User Testing Customer Feedback Customer Experience Data Visualization 98

The Product Coalition

MAY 24, 2023

Currently in this modernized world, coding and software development has come into the limelight, but before the rise of technology, there have been several offline sources that let people play live casinos. The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal.

Software Review 136

Software Review Development Technical Review Systems Review 136

eG Innovations

FEBRUARY 5, 2020

The ability to proactively test the user experience would go a long way for being able to ensure application stability and performance around the clock. The user indicated that their web portal for customer access to the sales portal went down. Improving Web Application Troubleshooting Experience. Web-application Down.

Customer Experience 90

Customer Experience User Experience User Testing Reporting Tools 90

Userpilot

APRIL 30, 2022

In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. You can leverage in-app messages to onboard new users , engage users, and reduce churn. Pick the ones that are most suitable for your brand and audience.

Feedback Software 95

Feedback Software Analytic Tools Software Review Customer Feedback 95

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Build your user flow diagram. Forgot password user flow.

Data Visualization 96

Data Visualization Customer Feedback Analytic Tools User Testing 96

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Onboarding KPIs 94

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. Review stage (BoFu). For example, you can use any email marketing software to identify your most engaged leads through lead scoring.

B2B 99

B2B Analytic Tools Feedback Software Data Visualization 99

Userzoom

MAY 29, 2019

Welcome to a brand new series where we introduce you to the people behind UserZoom. But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. The post Meet the researchers!

User Testing 107

User Testing Research Software Product Research Customer Experience 107

Nulab

APRIL 29, 2022

The Nulab team is pleased to announce that Cacoo secured an incredible award-winning streak from Gartner Digital Markets as a Top Idea Management Software. These independent assessments highlight software that’s useful for creating an idea workflow and growing fledgling concepts into successful projects or products. And that’s not all.

Reporting Tools 79

Reporting Tools Research Software Idea Management Software Review 79

Userpilot

APRIL 3, 2024

With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant. You can also have extensive customization for resource centers, including brand-matching icons, colors, personalized text, and emojis with Userpilot. Slack’s resource center.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. How to make sure that such software products are truly universal?

Weak Development Team 171

Weak Development Team UX User Testing Technical Review 171

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Implementing an onboarding checklist to help users progress through the customer journey. Encouraging referrals and reviews to expand word-of-mouth.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. If you need to enhance the product experience throughout the customer lifecycle, why not book a Userpilot demo to see how you can implement all these strategies without coding?

User Testing 97

User Testing Analytic Tools Research Software Feedback Software 97

Userpilot

AUGUST 23, 2023

TL;DR Customer experience design optimizes interactions between a brand and its customers to foster satisfaction and loyalty. UX design focuses on user interactions with a product or feature. Segment customers based on these to create different user journeys. What is customer experience design?

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

Userpilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. What to Look For in NPS Tools & Best NPS Software. In particular, you must ensure it features your own branding and not that of the service provider. Userpilot NPS.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Software Review 88

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Create customer experience surveys with Userpilot.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

FEBRUARY 3, 2023

Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. After completing your customer analysis, create user personas based on real customer traits. Creating user segments in Userpilot. Create in-app surveys code-free with Userpilot.

Analytic Tools 94

Analytic Tools User Testing Research Software Feedback Software 94

Modus Create

FEBRUARY 16, 2024

Cybersecurity is now engrained in every part of product development and digital transformation initiatives, even the user experience. Users increasingly demand and expect information privacy and robust encryption methods. Regulations such as GDPR have introduced a whole other level of reputational and financial risk.

Data Visualization 52

Data Visualization Reporting Tools Development Team Review User Testing 52

ProductPlan

JULY 19, 2021

McKinsey & Company’s report proves that product managers need to create an equitable user experience for their customers. . We find ourselves judging our own experiences, purchases, and solutions. Unfortunately, users may find themselves in a precarious situation due to decisions made by a product team.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 88

Userpilot

AUGUST 15, 2022

You can use it to understand user sentiment towards a feature, new products, or even industries. Customer sentiment analysis helps you identify customer needs, optimize user experience, and enhance customer service. Then you can act on the insights to improve the user experience. Optimize the user experience.

Feedback Software 93

Feedback Software Data Visualization Analytic Tools User Testing 93

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software? What to look for in customer onboarding software.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

MARCH 16, 2023

POM’s focus is on offering a frictionless payment experience in a multi-channel environment: Payment buttons QR codes Text messages Web portals Mobile apps Fintech Payments POM’s payments platform allows billers to integrate payment buttons into invoices sent via email or print unique QR payment codes on paper invoices.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 28, 2022

A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Sometimes users churn because of price issues – either you misled them with the value of your product, or they don’t think the value matches the price outright.

Feedback Software 92

Feedback Software Customer Feedback Customer Experience User Testing 92

Userpilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

SEPTEMBER 12, 2022

Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. Leverage loyalty programs to encourage loyal customers to stay loyal and share your brand. You can use software to implement all these strategies. What is customer delight?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

DECEMBER 7, 2023

TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs. What is customer experience management (CEM)?

Customer Experience 91

Customer Experience Feedback Software Analytic Tools Customer Feedback 91

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

APRIL 26, 2022

Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Pendo is a digital adoption software that enables its customers to create product experiences for the end-users. As the name suggests, this module enables users to send and prioritize feedback.

Embedded Analytics 94

Embedded Analytics Analytic Tools Feedback Software Data Visualization 94

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. NPS surveys often get higher responses due to their simplicity and are helpful when making product development decisions and providing customer support. A/B test every user experience and NPS survey with Userpilot.

Product Research 86

Product Research User Testing Feedback Software Customer Feedback 86

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? The best NPS survey feedback software for 2021 includes Userpilot, Hotjar, SatisMeter, Nicereply, GetFeedback. What is NPS?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. It drives customer loyalty, positive word of mouth, and user engagement. Stick around and become loyal.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback User Testing 85

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82