Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 76

Data Visualization Product Research Research Software Analytic Tools 76

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product. What is a jobs-to-be-done survey?

Product Research 103

Product Research Data Visualization User Testing Customer Feedback 103

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 78

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Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 90

User Testing Product Research Customer Feedback Feedback Software 90

Alchemer Mobile

JULY 23, 2020

And for brands, many are seeing larger purchases come through curbside orders and more guests come through per location per day after launching curbside. That’s where mobile in-app surveys come in handy. Below are some of the benefits of in-app surveys to gather customer feedback about curbside pickup.

Feedback Software 130

Feedback Software Product Research Customer Experience Customer Feedback 130

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. What is a customer retention survey?

Product Research 94

Product Research User Testing Feedback Software Customer Experience 94

freshtrax

APRIL 19, 2022

Original article: ??????????????????????. Researching the Top Brand Rankings. Best Japan Brands 2020 Rankings. 49% of the 100 brands fall into this category, which is almost half of the total. On the other hand, there are some brands, such as Kuroneko, whose symbol alone is well known around the world.

Branding 116

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Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth.

Product Research 79

Product Research Feedback Software Analytic Tools Data Visualization 79

Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software 80

Feedback Software Analytic Tools Product Research User Testing 80

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. What is a feature survey?

User Testing 80

User Testing Customer Feedback Product Research Feedback Software 80

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 76

Data Visualization Product Research Software Review Feedback Software 76

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. TL;DR An exit or cancellation survey is a questionnaire you send to users to understand their reasons for churning.

Product Research 93

Product Research Feedback Software User Testing Customer Feedback 93

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 88

Product Research Feedback Software Customer Experience Data Visualization 88

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 89

Product Research User Testing Customer Feedback Feedback Software 89

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. How do I write a good NPS survey?

Product Research 88

Product Research Feedback Software Analytic Tools Research Software 88

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin? Ready to begin?

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Research Software 85

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? In this article, we’ll break down what customer experience surveys are, how they work, and list best practices you can follow when creating them. The four main types of customer satisfaction surveys are NPS, CES, CSAT surveys, and PMF surveys.

Product Research 85

Product Research Customer Experience User Testing Customer Feedback 85

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 74

Customer Feedback User Testing Feedback Software Product Research 74

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Customer Experience 73

Customer Experience Product Research Customer Feedback Data Visualization 73

Intercom, Inc.

MARCH 31, 2022

Last week, we introduced three brand-new products to help businesses drive customer engagement and growth. One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. This got us thinking about the nature of surveys. Take Zoe Sinnott.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Usersnap

OCTOBER 21, 2021

Then, you read a customer survey or two and some customer reviews about the product in question. It’ll only result in a waste of marketing and brand resources. Customer surveys. Customer surveys can help you know if a customer is willing to recommend your product or is dissatisfied. Netflix customer survey example.

Product Research 93

Product Research Feedback Software User Testing Research Software 93

Userpilot

JANUARY 20, 2024

Understanding the difference between open and close-ended survey questions helps you ask better, more targeted questions. Asking the right question is usually the key to getting actionable insights from your survey. TL;DR A close-ended question restricts survey responses to a set of pre-populated answer options.

User Testing 81

User Testing Customer Feedback Feedback Software Product Research 81

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates. Book the demo

Customer Satisfaction 86

Customer Satisfaction Product Research Feedback Software Research Software 86

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. You should conduct UX surveys across all customer journey stages to identify what’s blocking users from progress.

Product Research 93

Product Research User Testing Feedback Software Research Software 93

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. The main customer service survey categories include NPS, CES, and CSAT.

Data Visualization 76

Data Visualization Reporting Tools Analytic Tools Feedback Software 76

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. Building a product survey is more complex than you might imagine.

Product Research 88

Product Research Customer Feedback User Testing Customer Experience 88

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 80

Customer Feedback User Testing Customer Satisfaction Customer Experience 80

Userpilot

MARCH 27, 2023

Looking for the best examples for designing and implementing an in-app NPS survey? In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment. TL;DR An in-app NPS survey is a user survey designed to measure customer satisfaction and loyalty.

Feedback Software 81

Feedback Software Customer Satisfaction User Testing Customer Feedback 81

Userpilot

APRIL 11, 2022

In recent times, the concept of survey fatigue has become widely discussed due to its correlation with research and data collection. This article highlights the meaning of survey fatigue and how SaaS companies can send feedback requests without inducing respondent fatigue. Don’t over-survey your audience.

Product Research 103

Product Research Feedback Software User Testing Research Software 103

Userpilot

APRIL 19, 2022

If you’re looking to create user surveys to examine sentiment and customer loyalty, then chances are you’ve considered using a Pendo NPS survey. This article provides the answers you need to make a good buying decision. Pendo allows users to create both in-app and email surveys. Is Pendo NPS feature free?

Feedback Software 92

Feedback Software Analytic Tools Research Software Reporting Tools 92

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 89

Product Research Feedback Software Data Visualization Analytic Tools 89

Userpilot

OCTOBER 30, 2023

Looking for a good in-app surveys tool and wondering which one of Pendo, Appcues, and Chameleon is the best option for your SaaS company? There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. Let’s explore how Pendo, Appcues, and Chameleon compare when it comes to in-app surveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 86

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Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? That’s exactly what I’m going to cover in this article. Good surveys fit the look and feel of your product.

Customer Satisfaction 98

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Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 86

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