Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 92

Customer Experience User Testing Customer Feedback Embedded Analytics 92

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 88

Feedback Software Analytic Tools Research Software Customer Feedback 88

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points.

User Friction 100

User Friction Customer Communications Analytic Tools Feedback Software 100

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Feedback Software 92

Feedback Software Analytic Tools Research Software Customer Experience 92

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Personalize your campaigns.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. In this article, you’ll learn: How to conduct churn analysis. Formulas to measure customer churn rate. You’re in the right place!

Data Visualization 100

Data Visualization Customer Feedback User Testing Customer Experience 100

Userpilot

APRIL 12, 2022

In this article, you’ll learn more about the value of using video content as part of your overall marketing strategy. There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides.

Analytic Tools 95

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 95

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.

Research Software 88

Research Software Feedback Software User Testing Reporting Tools 88

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? Customer delight is consistently exceeding your customer’s expectations across the entire journey.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers. What are their main pain points and goals?

B2B 96

B2B Feedback Software Product Marketing Customer Experience 96

Product Talk

OCTOBER 18, 2023

In this article, I’ll cover assumption testing from beginning to end, including: Why should product teams test their assumptions? It’s why we talk to more than one company when looking for a job. When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution.

Product Research 255

Product Research User Testing Testing Analytic Tools 255

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

Education 93

Education User Testing Customer Feedback Customer Experience 93

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. Key Tasks User issues reports. Identify, investigate, prioritize, and publish analyses on user issues to speed issue resolution. Product health tracking.

Embedded Analytics 146

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 146

Userpilot

NOVEMBER 22, 2022

More companies are implementing interactive product demos to drive growth, and it’s not hard to see why. They help keep customers engaged, drive conversion, and shorten the onboarding process. In many cases, you wouldn’t even need live demos to convert users. Let your customers choose their own path to tour.

Demo 93

Demo Feedback Software Embedded Analytics Data Visualization 93

Userpilot

APRIL 7, 2024

That’s what this article explains. They’re also great for showcasing the core product functionality to new users. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Customer Experience 88

Customer Experience Feedback Software Analytic Tools Data Visualization 88

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 9, 2023

How is different from user or buyer personas? These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Empathize with your target user for better product value.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

NOVEMBER 29, 2022

There are standard onboarding metrics you should take note of which determine the success of a product tour such as activation rate, user engagement score, churn rate, etc. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

Feedback Software 97

Feedback Software Analytic Tools Research Software Onboarding KPIs 97

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. To identify opportunities to improve your UX design, you should start with user research.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

NOVEMBER 25, 2022

In such a huge SaaS ecosystem these days, it is necessary to find ways to remove friction during the onboarding process if you want to keep a competitive edge. This article will cover the best practices and steps needed to implement interactive guides that engage customers. Let your users choose what to learn about.

Research Software 90

Research Software Feedback Software User Testing Data Visualization 90

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. There are two types of churn to look out for: customer churn and revenue churn.

Product Research 82

Product Research Data Visualization Feedback Software Analytic Tools 82

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 96

Feedback Software Product Research User Testing Customer Feedback 96

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire.

Data Visualization 81

Data Visualization Product Research Research Software Analytic Tools 81

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. A typical B2B GTM strategy details the business objectives, a unique value proposition, pricing details, marketing channels, and distribution channels. When do you need a product go-to-market plan?

Feedback Software 89

Feedback Software User Testing Product Research Strategy 89

Userpilot

APRIL 28, 2022

This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one. An opportunity is a customer need or pain point; eliminating it gets you closer to achieving the desired outcome. These are the opportunities for the company to improve its product.

Research Software 94

Research Software Feedback Software Analytic Tools Product Research 94

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. In this article, we’ll explore what ChatGPT is and how it works. By this point, you probably have a few ideas swirling around in your head.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. In this article, we’ll break down the feedback analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Usersnap

SEPTEMBER 12, 2023

Well, monetizing your product is a pretty complex topic and many companies, in fear of going down a rabbit hole, tend to keep their distance from adapting and changing their prices. But if you’re here, then you must know chickening out is not the way to do business! that helps software companies with product monetization.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. If you’re in such a tight spot or want to prevent getting there, this article can help. Satisfying customer needs is essential for retention and loyalty.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. By helping them grow, your business grows as well. By helping them grow, your business grows as well.

Feedback Software 99

Feedback Software Analytic Tools Product Research Data Visualization 99

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52